Shellharbour Private Hospital is seeking an experienced Hotel Services Manager to join our team on a full-time basis.
Based in Shellharbour, NSW, this role is central to delivering exceptional hospitality and support services that enhance the patient experience and contribute to the smooth operation of our private healthcare facility.
As Hotel Services Manager, you will oversee all non-clinical support services, ensuring our hospital setting meets the highest standards of cleanliness, comfort, and safety for patients, visitors, and staff.Key ResponsibilitiesLead in-house housekeeping and environmental services, including rostering, recruitment, onboarding, training and performance managementEnsure hospital-grade cleaning standards aligned to infection prevention and control requirements with the Infection Control Cooridinator.Maintain and drive quality monitoring through cleaning audits, inspections and corrective actionsManage the Hotel Services cost centre, including labour and consumables within budget and identifying efficiencies and value for moneyAct as the key relationship manager for contracted services (e.g. catering, linen, waste and other nominated contractors), ensuring service standards,



compliance and performance reportingSupport food services team as a head chef to ensure quality and presentation of hospital grade food.About YouAbility to work as Head Chef and support the overall kitchen functionMinimum 5 years' experience in hotel services management, preferably within a healthcare setting such as a private hospital or aged care facilityStrong knowledge of healthcare-specific cleaning protocols, infection control procedures, and environmental health and safety standardsYou have demonstrated experience leading housekeeping or environmental services teams (rostering, recruitment, training and performance)You have experience supporting accreditation/compliance through audit programs and continuous improvementRelevant qualifications such as a Certificate IV in Hospitality Management or equivalent experience would be advantageousLegal right to work in AustraliaNational Police Check (within the last 6 months or willingness to obtain)Current Working with Children Check (WWCC)Experience in acute healthcare / aged care environmentsExperience in hospital-grade cleaning / infection prevention frameworksKnowledge of food safety systems and auditing (e.g. HACCP) for catering contract oversightPrevious hospital/healthcare environment experience
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📌 Hotel Services Manager (New South Wales)
🏢 Recognized
📍 New South Wales