Position Title: Medical ReceptionistEmployment Type: Full-TimeYou enjoy creating a welcoming environment for people and you care about the experience someone has when they walk through a door.
You're naturally warm, organised and take pride in keeping things running smoothly.
You like knowing that your work makes a genuine difference to how people feel.At Figtree Podiatry, we're looking for a receptionist who will help shape our patients' experience from the time they walk in the door, to the time they leave after their appointment.We are a part of a clinical group that includes multiple podiatry practices throughout the South Coast.
We're known for something that really matters to us: creating an inclusive environment where everyone - patients and team members alike - feels that they belong.
We strive to provide high-quality podiatry care, but we care just as much about how people experience that care.This role will suit someone who wants to do people-focused work in a supportive team environment, where warmth and attention to detail are genuinely valued.This role will suit you if:You enjoy interacting with people and feel motivated by creating a positive, welcoming experience for patients.You're someone who:is warm, friendly and professional in your communicationvalues organisation, tidiness and attention to detailcan stay calm while managing multiple tasksworks well both independently and as part of a collaborative teambrings a proactive, can-do attitude to your workhas solid computer skills and is comfortable learning new systemsholds Australian work rightsYou don't need previous medical reception experience - we're open to people from other industries who have strong communication skills and a genuine desire to contribute to a positive team culture.About the roleThis is a full-time receptionist role (38 hours per week)



at our Figtree clinic (and when required may involve occasional work at our Dapto and Shellharbour locations).
You'll be the first person patients meet and you'll play a central role in making sure they feel welcomed and supported.
Day-to-day, you'll be managing appointments and enquiries, supporting our podiatrists with orthotics coordination and billing, maintaining accurate patient records in our practice management system, liaising with external providers including NDIS and Home Care coordinators and taking responsibility for keeping the clinic tidy, professional and welcoming throughout the day.Key responsibilitiesGreeting patients and being a warm, professional first point of contactManaging phone, email and in-person enquiriesBooking and managing appointments, including following up failed-to-attend appointmentsCoordinating orthotics from ordering through to patient pick-upProcessing payments, managing billing and following up outstanding accountsliaising with Home Care Providers and NDIS coordinatorsMaintaining patient records and documentation in NookalTaking responsibility for the cleanliness and presentation of the clinic throughout the daySupporting the practice team to maintain smooth daily operationsOur valuesBuild a warm, supportive and safe environment for patients and fellow team membersBe Humble - ask for feedback and seek opportunities to learnImprove the lives of our patients and our team by supporting their health and well-beingBe Brave - actively pursue innovation and changeCleanliness is our starting point.
A clean and tidy clinic is a priority.What we offerA genuinely inclusive, supportive team cultureFull-time position: 38 hours per weekFlexible days and times - to be negotiated with youQuarterly progress catch-upsThe opportunity to grow with an expanding practiceThis role is intended to commence in August ****.Days and hours are versatile and will be discussed with shortlisted candidates to find an arrangement that works well.Applications close: Sunday, 16th August ****
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📌 Medical Receptionist (Wollongong)
🏢 Figtree Podiatry
📍 Wollongong