Based in our Ipswich office, you'll join our Apprentice Connect Provider team, in a varied role where you'll play an important role supporting field staff, employers and Apprentices.
With a mix of customer interaction and administration, this role suits someone who enjoys a high volume, fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support.
Key Responsibilities:
Deliver outstanding customer service over the phone and via emailAssist with Training Contracts, incentive claims, support loan applications, and related documentationAddress and follow up customer enquiries within service standardsMaintain and update customer records accuratelySupport internal field staff with administrative and program-related tasks
About you
You bring enthusiasm, initiative and a genuine commitment to customer service.
Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues.
You will also have:




Excellent written and verbal communication skillsStrong attention to detail with accurate and effective data entry skillsDemonstrated ability to interpret and analyse informationProven experience in meeting set KPIs and customer service standardsStrong initiative and ability to self-manage workloadsAbility to build relationships with various internal and external stakeholdersHigh level of computer literacy across various systems
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
We're proud to be certified Great Place to Work several years in a row and Great Place to Work for Women **** – and we live it every day.
We support work-life balance and offer great benefits to help you thrive:
3 paid Christmas close-down days14 weeks paid parental leave after 6 monthsBuy or cash out extra annual leave + 17.5% leave loadingPro-rata long service leave after 7 yearsSalary packaging available (non-PBI)Travel, retail, entertainment and health insurance discountsEmployee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace.
We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups.
Learn more about our commitment here.
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📌 Customer Service Officer - Field (Queensland)
🏢 Megt
📍 Queensland