Job CategoryHelpdesk, Service Desk, Desktop SupportEmployee TypeFull-time Permanent - 76
Contact information
Contact NameAdrianContact Phone**********Contact ******
Description
IT Service Desk Analyst | Autosports Group – Gold Coast - QLD (National IT Team)
Join a leading automotive retail group supporting dealerships across Australia.
Autosports Group is seeking a proactive and customer-focused IT Service Desk Analyst based in Gold Coast - QLDto join our national IT team.
This role supports users across our dealership network, providing responsive and effective technical assistance to ensure seamless business operations.
About the Role
As part of a national IT support function, you will be the first point of contact for technical issues across multiple dealership sites.
You will manage service requests, troubleshoot incidents remotely, and deliver end-to-end IT support in a fast-paced and dynamic environment.
Key Responsibilities
Monitor and manage Service Desk tickets and incoming calls, prioritising workload to ensure timely resolutionProvide remote troubleshooting using diagnostic tools and structured problem-solving techniquesDeliver professional, end-to-end IT support to users across the national dealership networkManage user access, system permissions, and IT equipment provisioningMaintain clear and consistent communication with users and stakeholdersEnsure accurate documentation, tracking,



and resolution of all support requests
About You
Strong customer service skills with experience in IT support or a genuine passion for the industryAbility to manage competing priorities and resolve issues efficientlySolid understanding of Microsoft Windows operating systemsKnowledge of networking fundamentals and ITIL principles (or willingness to learn)Excellent communication skills with the ability to support both technical and non-technical usersHighly organised with solid time management and prioritisation skillsAble to work independently while contributing to a national team environmentBasic understanding of telecommunications technologiesCollaborative, adaptable, and solutions-focused
What We Offer
Gold Coast - QLD – based role within a national IT teamModern dealership and office environmentsSupportive and respectful workplace cultureCareer development and progression opportunities across a national groupEmployee Assistance Program (EAP)Family & Friends Referral Program
Why Autosports Group?
Autosports Group is a leading automotive retail group representing premium global brands.
Our IT team plays a critical role in enabling dealerships nationwide to operate efficiently.
This is a great opportunity to build your career in IT while supporting a high-performing national business.
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