Coldshield is a leading manufacturer and supplier of industrial door products throughout Australia since ****.
Coldshield is an Australian-owned family business that truly believes in excellent customer service.
Teamwork and collaboration are key to our continued growth.
We steadfastly commit to our people and to building a culture around a can-do attitude, respect, and teamwork.The opportunity:We're looking for a Field Service Coordinator to join our service team.
You'll ensure customers receive outstanding support by coordinating end-to-end service delivery, managing communications and tracking job progress.
If you thrive in a dynamic environment and possess robust organisational and customer-service skills, we invite you to be a key part of our team and contribute to our successKey Responsibilities:Manage end-to-end reactive service cases in our CRM, from logging through to resolutionAct as the primary customer contact, responding promptly via phone and emailCoordinate daily with field service technicians,



finance and production teamsMaintain customer portals and assist with regular service reports and KPI reportingIdentify process gaps and recommend improvements to enhance service deliveryWho you are:Strong organisational skills, with the ability to prioritise competing requests and manage a dynamic workflowExceptional attention to detail and accuracyExcellent communication skills—both written and verbal—and a customer-focused mindset.Proficiency in Microsoft Office; experience with ERP/CRM systems (e.g., Dynamics 365) highly regardedA proactive, problem-solving approach and the ability to work collaboratively within a fast-paced teamExisting trade or mechanical experience/exposure would be highly advantageousWhat we can offer you:Role with purpose and genuine job satisfactionSupportive team with a positive team cultureOpportunity to grow personally and professionallyCelebrate you—enjoy a paid day off on your birthdayCompetitive salary packageBe part of a forward-thinking team that is constantly improving
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📌 Field Service Coordinator (Toowoomba)
🏢 Coldshield
📍 Toowoomba