Scheduling and Administration Allrounder: Aged & Disability - Community CareCare to Care is recruiting for an experienced Scheduling/Administration Allrounder to join our team in this full-time role.
The role is based in Cannon Hill.Join a fast growing, locally owned and operated companyEnjoy a challenging role with plenty of variety and rewardBecome part of a strong, multi-disciplinary teamMake a meaningful contribution to our communityThe successful candidate will be a strong communicator, comfortable with managing client expectations and confident speaking with people from all walks of life.
Your administrative experience will have provided you with a flexible, but systematic approach to your work.
With a keen eye for detail, and the ability to prioritise and problem solve under pressure, you thrive on the challenge of filling shifts.About the Organisation:Care to Care is a registered NDIS & approved HCP provider, delivering in-home assistance to Aged and Disabled clients, enabling them to live their lives independently in their own homes.
We pride ourselves on our personalised delivery of high quality services.You will experience a pleasant working setting, led by passionate and involved owners.
You'll be surrounded by people who love what they do and enjoy making a positive impact on the lives they touch.Be part of the scheduling team:Develop and manage care service schedules, considering each client's individual needs and matching with support workers' skills and geographical locationsArrange replacement staff to cover sick and annual leave,



and planned or unplanned absences and ad hoc shift changesEnsure compliance, cost optimisation as well as a focus on client and support worker satisfactionReceive client feedback, enquiries and complaints, and respond as requiredOn-call: shared across the team, on a rotational roster (remunerated separately)Administrative activities, using the Care Management SystemSupporting our Admin team:Providing customer service to internal and external stakeholders by phone, email and in personAny other administrative tasksKey requirements:Ideally, 3+ years' experience in service coordination, scheduling/rostering –with multiple Client Management Systems/software applicationsExperience with scheduling mobile workers in the in-home/community care environmentWorking knowledge of SCHADS and Nurses Awards will be beneficialIdeally, working knowledge of HCP and NDIS programmesAbility to prioritise, coordinate and resolve enquiries/rescheduling in a high‐pressure environmentProactive and logical problem‐solving skills with high attention to detailExcellent interpersonal, telephone and collaboration/influencing skillsExcellent time management skills and a sense of urgencyStrong client service focus – must be a team playerExperience in office administration, including advanced computer skills (Outlook, Word, Excel)We offer a competitive remuneration package, in line with qualifications and experience under the relevant award with an additionalabove-award premium.
On‐call is remunerated in addition.
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📌 Scheduling And Administration Allrounder: Aged & Disability - Community Care (Brisbane)
🏢 Care to Care
📍 Brisbane