Your new company Hays are pleased to partner with a dedicated State Government department who provide high-quality maintenance support to customers and stakeholders across Queensland. Your current role: Working within the Maintenance Response Team, your main duties will include responding to customer enquiries, coordinating maintenance requests, and providing efficient administrative support in a high-volume setting.

Key Responsibilities
Answer incoming calls and respond to customer enquiries
Provide exceptional customer service to internal and external stakeholders
Update records and information systems accurately and efficiently
Prepare and maintain documents, reports, and correspondence
Manage maintenance requests and support operational workflows
Meet performance targets and KPIs within a quick-paced team environment
Utilise strong interpersonal skills to resolve issues, negotiate outcomes, and de-escalate challenging situations where required
Undertake general administrative duties as needed

What you'll need to succeed
Previous experience in a customer service, call centre, or administration role
Strong proficiency across the Microsoft Office Suite, including Outlook,



Word & Excel (moderate level required)
Excellent time management and organisational skills
High attention to detail and accuracy
Ability to work effectively under pressure and manage competing priorities
Strong problem-solving skills and the ability to think outside the box
Ability to learn quickly and work independently following onboarding and training
Previous experience in a maintenance, trades, facilities, or property environment
Knowledge of maintenance processes and terminology

What you'll get in return
Competitive pay rate of $51.12 per hour + Super
Full-time hours, Monday to Friday with no weekend work
Chance to gain experience within a respected government organisation
Supportive team environment
Exposure to a fast-paced, customer-focused operational environment
Potential contract extension beyond the initial engagement period
Convenient Townsville location
The chance to develop your administration, customer service, and stakeholder engagement skills within a large, skilled workplace
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📌 Maintenance Support Officer Townsville
🏢 Rashi Joshi
📍 Townsville