Medical Receptionist / Administration AssistantThe Mother Hub is a private women's health practice in Deakin, providing compassionate, personalised care throughout pregnancy, early parenthood and beyond.
Our multidisciplinary team of GPs, midwives, lactation consultants, psychologists and allied health professionals works collaboratively to support women and their families at every stage of their journey.
We are seeking a dedicated and organised Medical Receptionist / Administration Assistant to join our healthcare team on a part-time basis.
At this point in time approximately 3hrs on a Tuesday, all day Friday, along with the flexibility to cover other team members leave.Key responsibilitiesGreeting patients in a warm and professional manner, managing check-in procedures and maintaining patient confidentialityAnswering and directing telephone enquiries, scheduling appointments, and managing the appointment calendar efficientlyProcessing patient registrations, updating medical records, and ensuring accurate documentation of patient informationManaging patient accounts, processing payments, invoicing and handling administrative billing queriesMaintaining the reception area to ensure it is clean, welcoming, and well-organised at all timesCoordinating with clinical staff to facilitate smooth patient flow through the practicePreparing patient files, medical records and documents as required by cliniciansSupporting general administrative tasks including data entry, filing, and correspondenceManaging basic office supplies and equipment, reporting any issues promptlyAssisting with reception-related duties including managing enquiries from insurance providers and other healthcare organisationsWhat we're looking forPrevious experience working as a medical receptionist or in a healthcare administration role, or equivalent customer service experience in a professional healthcare settingProficiency with medical practice management software and general computer systems,



including Microsoft Office applicationsExcellent communication skills, both written and verbal, with the ability to interact professionally with patients, staff, and external organisationsStrong organisational and time management abilities, with the capacity to manage multiple tasks and prioritise effectivelyA friendly, patient and empathetic approach to patient interactions, demonstrating genuine care and professionalismAttention to detail and accuracy in documentation and data entry, understanding the importance of maintaining confidentiality and privacyAbility to work independently and as part of a collaborative team in a busy healthcare environmentKnowledge of medical terminology and healthcare practices, or willingness to develop this knowledgeCurrent understanding of privacy legislation including the Privacy Act and Health Records Act where applicableA current Working with Vulnerable People clearance or willingness to obtain oneA current CPR CertificateWhat we offerThe Mother Hub is committed to supporting the wellbeing and professional development of our team members.
We offer a collaborative and supportive work environment where your contributions are valued.
The satisfaction of working within a healthcare organisation dedicated to providing quality maternal and women's health services.
We foster a positive workplace culture that encourages professional growth and provides a welcoming setting for all team members.About usThe Mother Hub is a healthcare organisation dedicated to providing comprehensive and compassionate maternal and women's health services.
We are committed to supporting women and families through their healthcare journey, offering quality medical services in a warm and professional environment.
Our team is passionate about delivering exceptional patient care and maintaining the highest standards of healthcare administration.
We value professionalism, empathy, and collaboration, and we are committed to creating a workplace where staff feel supported and can thrive in their roles.
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📌 Medical Receptionist / Administration Assistant (Canberra)
🏢 The Mother Hub
📍 Canberra