Outbound Sales & Customer Support Specialist
Bring your current sales experience, confidence on the phone, and customer focus to a role built around proactive customer contact, quote follow-up, and sales support.
WernerCo is a global leader in the manufacturing and distribution of professional and consumer climbing equipment and storage solutions.
Our trusted brands include Bailey Ladders, Werner Ladders, and Bailey Fall Protection, known worldwide for quality, safety, and innovation.
With a workforce of around 4,000 employees across 12 countries, we pride ourselves on integrity, customer focus, excellence, and teamwork.
We offer a supportive environment, ongoing development, and genuine career pathways for motivated individuals.
We're looking for a confident and proactive Outbound Sales & Customer Support Specialist to join our Willawong-based customer service team.
Position Overview
This role combines structured outbound sales activity with day-to-day customer support.
You'll make proactive calls to follow up quotes, promote offers, reconnect with customers, and support regional and under-serviced accounts, while also helping customers with enquiries, keying orders, pricing, availability, and product information.
It's a great fit for someone who is currently working in a sales-focused role, enjoys regular customer conversations, and is confident using follow-up activity to support customer relationships and sales outcomes.
What You'll Be Doing
Respond to customer calls, emails, pricing enquiries, product questions, general support requests, and order-related enquiries




Key customer orders accurately and follow up order details as needed to keep requests moving
Make structured outbound calls to follow up quotes, leads, campaigns, and customer opportunities
Promote current offers, pricing opportunities, and relevant product solutions in a helpful and customer-focused way
Support regional and low-touch accounts by keeping regular contact and helping drive stronger sales momentum
Build strong customer relationships through consistent follow-up, clear communication, and reliable service
Provide accurate updates on orders, pricing, product availability, delivery timeframes, and customer requests
Maintain customer records, quote follow-ups, campaign activity, and sales administration
Work closely with Sales Representatives, Account Managers, and the wider customer service team to keep customer activity visible and moving
What We're Looking For
Current experience in sales, outbound sales, internal sales, sales support, account support, or a similar commercially focused role
Confidence making outbound calls, following up customers, and keeping sales conversations moving
Experience working with quotes, pricing, product offers, customer opportunities, or follow-up activity




A customer-first approach, with the confidence to identify and support practical sales opportunities
Strong communication skills and the ability to discuss orders, pricing, product information, and customer needs clearly
Accuracy when keying orders, updating customer details, and working through order-related follow-up
Good organisation, attention to detail, and a reliable approach to follow-through
Comfort working with customer data, reports, or CRM information to guide follow-up activity
You'll Suit This Role If You Are
Sales-experienced, with a genuine customer-first approach
Comfortable picking up the phone and speaking with a wide range of customers
Proactive, organised, and good at following through
Positive, resilient, and comfortable working in a busy team environment
Motivated by sales follow-up, helping customers, and getting things done
Desirable
Experience in a trade, hardware, construction, industrial, or product-based workplace
Exposure to quoting, sales reporting, campaign support, or customer follow-up activity
Previous experience supporting a field sales team
Why Join Us?
This is a great opportunity to join a supportive team where outbound sales activity, customer follow-up, and customer support work hand in hand.
You'll receive training across our systems, products, and customer processes, while using your existing sales experience to improve customer contact, increase account coverage, and support business growth.
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📌 Outbound Sales & Customer Support Specialist (Brisbane)
🏢 Werner
📍 Brisbane