Based @ the WOTSO Office in Westfield Chermside, Brisbane, Blackguard is a dynamic MSP organization on a growth trajectory, and we're on the lookout for an experienced Level 1/2 Helpdesk Support to become a vital part of the team!
As our company continues its upward trajectory, we're seeking an exceptional communicator who is enthusiastic about enhancing their skill set.
This position is suited to a highly motivated individual that is looking to get their hands across a range of technologies to supercharge their career and displays exceptional interpersonal skills.
At Blackguard, we're a Brisbane based IT Managed Services Support company based in Westfield Chermside, Brisbane with a flair for providing enhanced IT Support, solid communication & cybersecurity solutions for our clients.
As a member of our team, you will play a pivotal role in diagnosing, escalating, and resolving technical challenges linked to hardware, software, networking and cloud infrastructure.
Your adeptness in IT, coupled with your customer-centric background, will be instrumental in offering swift IT support within a fast-paced environment.
Critical thinking and the ability to convey precise technical guidance will be your allies in thriving in this role.
The ideal candidate for this role is expected to possess the following:
Experience handling Level 1 and Level 2 Service Desk responsibilities
Exceptional acumen for customer service and interpersonal interactions
Ideally at least 1 year experience in a Managed Services company or similar role




Experience troubleshooting Windows based devices (desktops, laptops, tablets)
Expert knowledge of Microsoft desktop applications – Current Microsoft Windows and Office versions
Experience in Office 365 Administration (Creating user accounts, assigning Office 365 licenses)
Excellent technical diagnostics and resolution skills
Basic understanding of networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and firewall technologies
Previous exposure and use of a Helpdesk ticketing system (i.e - ConnectWise, Kaseya VSA, Freshdesk, Autotask)
Highly desired:
Prior exposure to Datto RMM / Autotask
3CX Expertise
Windows Desktop Troubleshooting Support
Working knowledge of Virtualised Server Environments, including Microsoft Azure
Working knowledge of Microsoft Server applications –Active Directory/ Azure AD skills, Windows Server management, Group Policies, DNS, DHCP and File & Print services
Experience supporting backup solutions
Expertise troubleshooting and support IOS / Android smart devices
Any Microsoft Certification(s)
Here's what you stand to gain by becoming a part of our accomplished team:
Competitive remuneration package
Optional Work From Home policy 2 days a week after probation
Robust avenues for career growth and skill enhancement
Exposure to a wide array of cutting-edge technologies
Professional, vibrant, and inclusive organizational culture
Engaging, supportive, and approachable management and mentorship
#J-*****-Ljbffr

📌 Level 1/2 Helpdesk (Brisbane)
🏢 Blackguard
📍 Brisbane