Customer Service Coordinator (Scheduling)
Focus Care helps people live independently at home by providing high-quality care andsupport services for both NDIS and aged care participants.
Our purpose is to empower people to achieve their goals while treating every individual with respect and dignity.
About the Role
Focus Care helps people live independently at home by providing high-quality care andsupport services for both NDIS and aged care participants.
Our purpose is to empower people to achieve their goals while treating every individual with respect and dignity.
About the Role
We are seeking a Customer Service Coordinator (Scheduling) to join ourdynamic operations team.
This role is ideal for someone who enjoys balancingcustomer service, scheduling, problem-solving, and relationship management in a faste-paced setting.
As the first point of contact for participants and support workers, you'llcoordinate service schedules, respond to enquiries, manage service changes, andensure our participants receive exceptional support every step of the way.
Key Responsibilities




Coordinate and manage support worker schedules across your allocated region.
Respond promptly and professionally to enquiries via phone and email.
Manage service requests, schedule changes, and participant communications.
Ensure shifts are filled and services are delivered efficiently.
Support participant onboarding and service growth opportunities.
About You
Previous experience in customer service and scheduling (preferably in NDIS and/or aged care environment)
Excellent communication and relationship-building abilities.
Confidence using Microsoft Office and CRM systems.
A proactive approach with the ability to manage competing priorities.
Why Join Focus Care?
Purpose-drive organisation that genuinely improves lives.
Supportive and collaborative team culture.
Ongoing learning and professional development opportunities.
Opportunity to build a rewarding career in the community services sector.
Full-time permanent position with opportunities for growth.
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📌 Customer Service Coordinator (Scheduling) (New South Wales)
🏢 Focus Care Australia
📍 New South Wales