7d ago , from Illawarra Mercury Job Board
Job Type: Permanent position | Full time position
Job Description
Capella Sydney This role is suitable for professionals with experience across restaurant, venue, and event operations, capable of delivering exceptional guest experiences while managing financial performance, team leadership, and operational excellence in a luxury hospitality environment.
About the Role
Benefits
Competitive salary package
Structured training, learning and development opportunities
Career progression within a luxury hospitality brand
Complimentary meals whilst on duty
Uniform and laundry provided
A supportive and inclusive work environment
Opportunities to be part of a world-class luxury hospitality team
Key Responsibilities
Oversee daily restaurant, venue, and banquet/event operations, ensuring high-quality service delivery, consistency, and compliance with Capella brand standards.
Lead the team by example during service, maintaining a visible presence on the floor, engaging with guests, and ensuring personalised service and guest satisfaction.
Manage and develop team members, including Supervisors and service staff, through recruitment, training, performance management, and succession planning.
Conduct briefings, coaching, and training to ensure staff meet service, grooming, and operational standards.
Full responsibility for financial performance, including budgeting, cost control, payroll management, stock control, and revenue optimisation through upselling and strategic initiatives.
Monitor KPIs, manage P&L; performance,



and implement strategies to maximise profitability.
Oversee reservations, service planning, and event coordination, ensuring seamless delivery of restaurant and banquet/event services.
Coordinate with kitchen and other departments to maintain service flow, timing, and quality standards.
Ensure compliance with all food safety, hygiene, health and safety, and licensing regulations, maintaining audit readiness and adhering to Forbes and LQA service standards.
Manage guest feedback, resolve complaints effectively, and implement continuous improvement initiatives.
Contribute to marketing and promotional strategies, menu development, and business growth initiatives while maintaining robust interdepartmental relationships and ensuring smooth operational communication.
Qualification & Experience
Relevant qualification: Diploma or Degree in Hospitality, Restaurant Management, or related field
Minimum 2–5 years' experience in a similar role
Proven experience managing restaurant or venue operations in a luxury hotel or high-end hospitality environment
Strong financial acumen, including budgeting, cost control, and revenue management




Demonstrated leadership and team management experience
Excellent communication and interpersonal skills
Experience in guest relations, complaint resolution, and service excellence
Knowledge of POS systems, reservations systems, and operational reporting
Ability to manage both restaurant service and events/banquets operations
Full Australian working rights
A luxury hotel experience is highly desirable
About Company
Capella Hotels and Resorts embodies excellence in the craft of hospitality.
Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest.
Our destinations are designed by renowned architects from around the world.
Our restaurants offer authentic flavours imaginatively reinvented.
From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building.
An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia's stunning panorama.
Located steps from the city's most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.
Work Type: Full time Salary: $*********** Job Expire: **********
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