The Reception and Sales Support role is an entry-level role within VanHomes, responsible for providing front-office, customer service and sales support across the customer journey.
The role plays an important part in creating a professional and welcoming customer experience by managing customer enquiries, supporting sales and post-sale coordination activities, and assisting with day-to-day administrative operations.
Working collaboratively across teams, this role contributes to a positive workplace culture built on trust, accountability, teamwork and customer focus, supporting VanHomes' reputation as a leading modular and relocatable home manufacturer.Key ResponsibilitiesManage front-line customer enquiries across various communication channels and facilitate appropriate Sales Team follow-up to support potential sales opportunitiesAttend to customers, visitors and contractors visiting the officeMaintain front-office and display village presentation and readiness, including customer-facing areas and refreshmentsProvide administrative support to ensure smooth day-to-day operationsSupport the Sales Team with administrative, coordination and customer follow-up activities throughout the sales processSupport site assessment administration and related documentationManage post-sale customer communications, including updates on build progress, timelines, next steps and status information, including photos where requiredCoordinate with internal departments, including Drafting, Production and Installation, to support customer outcomes and elevate concerns or service issues where requiredMaintain accurate records of customer interactions,



requests and follow-up actionsConduct post-installation customer follow-ups and gather customer feedbackSelection CriteriaMinimum 1 year experience in reception, customer service or other customer-facing roleStrong interpersonal and communication skills with a professional and customer-focused approachHands-on attitude with the ability to take initiative and support day-to-day operational activitiesStrong attention to detail, accountability and organisational skillsAbility to work collaboratively within a team environment and coordinate across departmentsCompetent computer skills, including email correspondence and Microsoft Office applicationsAbility to quickly learn and use CRM platforms and internal business systemsAbility to maintain accurate records, prepare basic reports and manage follow-up actions effectivelyMaintain a proffessional manner under-pressure and in a quick paced environment.Previous experience supporting sales teams or customer sales processesCertificate II in Business Administration or similar qualificationWhy Join VanHomes?
At VanHomes, we don't just build relocatable homes - we build fulfilling careers, close-knit teams, and a company culture where people genuinely enjoy coming to work.You'll be supported by experienced leaders, surrounded by passionate peers, and empowered to deliver great results.We offer:Structured sales training and ongoing supportOnsite crèche, gym, and school holiday care for your familyFun team culture with incentives, events, and celebrationsCafé-style coffee machine (yes, really!)Competitive salary with performance-based bonusesCareer progression in a growing national brandAnnual Family Fun Day - bring your family into oursBe part of something meaningfulThis is more than just a job - it's your chance to help Australians access quality, affordable housing while building a career with purpose.
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📌 Reception And Sales Support (New South Wales)
🏢 Expanda Van Homes
📍 New South Wales