XPENG Brisbane is a dynamic and forward-thinking automotive service provider committed to delivering exceptional customer experiences and maintaining the highest standards of vehicle care.We are authorised service specialists with expertise in modern electric vehicle technology and conventional automotive maintenance.Our team is dedicated to innovation, reliability, and customer satisfaction, making us a trusted partner for vehicle owners across the region.We pride ourselves on our professional approach, skilled workforce, and commitment to excellence in everything we do.About the roleWe are seeking an experienced Service Manager to join our team in Albion QLD on a full-time basis.This is a strategic leadership position that will oversee all service operations for XPENG vehicles at our Albion location.As Service Manager, you will be responsible for ensuring exceptional service delivery, managing customer satisfaction, and leading a team of skilled technicians and apprentices.This role is crucial to establishing and maintaining our reputation as a premier XPENG service centre in Brisbane.You will play a key role in driving operational excellence, profitability, and customer loyalty whilst building a high-performing service department from the ground up.What you'll be doingOversee all daily service operations, including scheduling, workflow management, and resource allocation to ensure efficient service deliveryManage and supervise a team of service technicians, providing training, mentoring, and performance management to maintain high standards of workmanshipEnsure all service work is completed to XPENG specifications and quality standards,



with rigorous inspection and quality control procedures in placeDevelop and implement service policies and procedures that align with XPENG requirements and industry best practicesBuild and maintain strong relationships with customers, addressing concerns promptly and ensuring high levels of customer satisfactionManage service department budgets, including labour costs, parts inventory, and equipment maintenanceMonitor and report on key performance indicators such as customer satisfaction scores, technician productivity, and service turnaround timesCoordinate with parts procurement and inventory management to maintain optimal stock levels and minimise service delaysEnsure compliance with all health and safety regulations and company policies within the service departmentLiaise with XPENG headquarters on service-related matters, warranty claims, and technical updatesDevelop marketing initiatives and promotional activities to attract recent customers and increase service revenueConduct regular team meetings to communicate expectations, share technical updates, and foster a positive work environmentWhat we're looking forProven experience as a Service Manager or equivalent leadership role in the automotive industry, preferably with electric vehicle (EV) or premium automotive brandsStrong knowledge of automotive service operations, including diagnostic procedures, repair processes, and service best practicesDemonstrated ability to lead, motivate,



and develop technical teams to achieve operational goalsExcellent customer service skills with a track record of delivering high customer satisfaction and retentionSound understanding of service department financial management, including budgeting, cost control, and revenue optimisationProficiency in service management software and automotive diagnostic systemsStrong communication and interpersonal skills, with the ability to liaise effectively with staff, customers, and managementProblem-solving ability and resilience in managing operational challenges and prioritising competing demandsKnowledge of XPENG vehicles, electric vehicle technology, and EV-specific service requirements is highly desirableCurrent driver's licence and willingness to conduct occasional test drivesRelevant qualifications such as Automotive Service Management certification or equivalent are advantageousWhat we offerCER Operations is committed to creating a supportive and rewarding work environment for our team members.We offer competitive remuneration packages commensurate with experience and qualifications.We provide ongoing professional development opportunities, including technical training and management development programmes to enhance your skills and career progression.We foster a collaborative team culture where your ideas and contributions are valued.Our workplace prioritises health and wellbeing, and we are happy to discuss flexible working arrangements that suit your circumstances.You will benefit from working with cutting-edge automotive technology in the rapidly evolving EV sector, positioning yourself at the forefront of the industry's future.Additional benefits include staff discounts, opportunities for career advancement, and a supportive management team committed to your professional development.
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📌 Xpeng Brisbane Service Manager
🏢 CER Operations
📍 Brisbane