Customer Service Officer – Be the Face of AMA Collision
Careers driven by you.
AMA Collision Townsville, part of the AMA Group is the leading provider in the Australian and New Zealand collision repair industry, offering a full spectrum of services—from collision repairs and parts supply to consumables and end-of-life vehicle recycling.
With over 140 locations and a dedicated team of 3,200+ professionals, we specialise in repairing vehicles across all severity levels—from quick turnaround repairs on drivable vehicles to complex and prestige repairs.
Our services support insured, private, and commercial customers alike.
The Opportunity
We're looking for a passionate and focused Customer Service Officer to join our team.
This is a permanent position, Monday to Thursday 7.30am - 4.15pm, Friday 7am-3pm.
As the first point of contact for all customers, you will play a crucial role in shaping their experience.
Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team.
This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.
What You'll Do:
Ensuring the environment is always customer friendly
Greeting customers on arrival.
Keeping our customers informed about the repair process and anticipated completion dates for their vehicles




Contacting customer to ensure that they are satisfied with the AMA experience
Telephone and email correspondence
Supportingmanagement with inventory (parts, paint, consumables etc)
Liaise with insurance providers regarding claims/repairs
What We're Looking For?
Proven experience within a Customer Service position
Highly qualified and personable with robust relationship building skills
Strong systems experience and competent computer abilities
Excellent verbal and written communication skills
Ability to meet strict deadlines
Able to work effectively and collaboratively with the team
Because Careers Driven By You isn't just a tagline – it's our promise.
We back you with:
Stability – AMA Group's national network of 140+ sites
Training & career growth opportunities
Reward & recognition programs
Referral bonuses if you bring a mate
Discounts on parts and tools
Uniforms provided
24/7 free counselling for you and your family
AMA Collision is part of AMA Group — the largest collision repair network across Australia and New Zealand.
When you join us, you're not just joining a workshop — you're joining a network of opportunity.
With national reach and diverse businesses under one roof, you'll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.
Ready to make a difference?
Join a team that values customer service, teamwork and excellence.
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📌 Customer Service Officer (Townsville)
🏢 AMA Collision
📍 Townsville