Customer Service Officer/Service Co-ordinatorIndependent Living Specialists – Eastern Creek NSWIndependent Living Specialists (ILS) has evolved over the last 18 years to be the largest supplier of Assistive Technology equipment in Australia.
We have 60 stores and over 700 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.An opportunity is now available for a Full-time Service Co‐ordinator at our Eastern Creek Office.
The role is fast-paced but very rewarding, which will require you to work efficiently and accurately.At ILS our mission is to improve the quality of life for our customers, and to ensure that they feel like they are also part of our family.
If you yearn to be part of a business that will invest time into your development rather than feeling like 'just a number'then this is the opportunity you have been looking for!
Responsibilities will include:As a Service Co‐ordinator, you will play a critical role in ensuring our customers receive timely, high‐quality service from start to finish.
Your day will be varied and dynamic, and you'll be at the centre of coordinating people, processes and solutions.Handling high volume of inbound calls with high priority enquiriesConfident, clear and courteous communication required when emailing and on phonesCoordinate service requests from initial contact to end-to-end service completionPlan,



schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreementsRaise transfers for spare parts and liaise with procurement on ETA's to ensure spare parts are available for jobs as requiredSupport field technical enquiries and provide appropriate assistance where requiredLiaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customersYour qualities will include:Strong organisational skills and a proactive mindsetExcellent interpersonal and communication skillsA genuine passion for helping customers and making a differenceThe ability to think creatively and problem‐solve effectivelyA "can‐do" attitude and the flexibility to adapt in a fast‐moving environmentSAP experience (highly regarded, but not essential)What's In It For You:Competitive remunerationJob security – permanent full-time roleA paid day off for your birthday each yearPaid parental leaveAccess to Flare Advantages, including discounts and cashback at major retailers, health cover options and novated leasingRecognition and reward programs that celebrate the positive impact you makeOngoing training, development and coachingWork/life balanceTo find out more about ILS please go to
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📌 Customer Service Officer/Service Co-Ordinator (New South Wales)
🏢 Independent Living Specialists
📍 New South Wales