Box Office Attendant - Casual - Launceston
As a casual Box Office Attendant, you'll assist with customer ticketing needs and provides high-quality service to meet customer service standards at Ticketmaster's Box Offices, Outlets and Events.
Successful applicants to be available to attend training on Saturday August 1st **** and Saturday August 29th ****.
Venue – University of Tasmania Stadium
Shifts available on a casual basis according to event schedule.
THE TEAM
The Box Office operations team are the front face of Ticketmaster to the customers who purchase tickets from a box office at a venue or greenfield event site.
WHAT YOU WILL BE DOING
Serving customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner to support customer demands.
Providing information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
Consulting with the Box Office Manager or Box Office Supervisor when required with the goal of providing the highest possible standard of customer service.
Working in a roving team capacity, engaging in mobile customer service and transactions while actively moving around venue hot spots.
Keeping abreast of current and upcoming events on the Ticketmaster network
Answering customers' questions in relation to events on the Ticketmaster network
Cash handling and balancing transactions
WHAT YOU NEED TO KNOW (Technical Skills)
Customer Focus
Ensuring Ticketmaster's customers' needs are continually satisfied.
Experience in dealing with a range of people from different backgrounds is highly regarded.
Strong customer service experience and demonstrated face to face people skills.
Communication
Demonstrating strong communication skills,



both written and verbal.
Effective listening skills are also paramount and must enjoy talking with people.
Flexibility
Demonstrated ability to work on a rotational roster and being accommodating and adapting to a changing and highly pressured working environment.
Flexibility to work evenings and weekends.
Numerical
Ability to check numerical data entered and be able to identify unbalanced accounts.
Problem Solving
Ability to accurately extract information from customers and find solutions.
Appropriately seeking information from higher source when required.
Ability to use Windows based computer package.
Ability to use Excel would be highly regarded.
Typing skills with high accuracy.
YOU (Behavioural Skills)
Enthusiastic and passionate
Team oriented.
Flexible to work evenings and weekends.
General knowledge of Arts and Entertainment is advantageous.
Familiarity with location / city is an advantage.
Demonstrated positive attitude.
High attention to detail
Ideally possess previous ticketing experience (not essential)
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.




We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy recent experiences, and learn from the talented people you will be working with.
It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We have a 'Fan First' mindset, placing customers at the heart of everything we do.
Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience.
Your work, our passion... delivering world class experiences – Fan First.
Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services.
Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets.
As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.
Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific.
Overall, the company employs over 6,500 individuals.
Ticketmaster was established in Phoenix, Arizona in ****.
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📌 Box Office Attendant - Casual - Launceston
🏢 Ticketmaster
📍 Launceston