We are looking for a detail-oriented and customer-focused Accounts Administrator to support the day-to-day management of accounts receivable.You will be responsible for maintaining accurate account records, investigating and resolving account queries, and assisting customers with professionalism and excellent customer service.Prior experience in a ticketing system environment is highly valued for this role.Key skills and attributesExceptional attention to detail and accuracy.Robust problem-solving and troubleshooting skills.Excellent communication and customer service skills, with the confidence to discuss account matters with customers.Ability to manage confidential financial information with discretion.Well-organised, reliable, and able to prioritise tasks effectively.Previous experience in accounts, administration, or customer service is desirable.ResponsibilitiesAccount Receivable: Reconcile accounts receivable, track outstanding balances, and accurately apply incoming payments.Customer Support:



Serve as the main point of contact for billing inquiries, including payment extensions, changes in payment methods or other resolutions while maintaining high customer satisfaction.Collections Support: Proactively follow up on overdue accounts, issue payment reminders, and elevate unresolved accounts.Data Integrity: Maintain precise and confidential records of all transactions, plan adjustments, and client communications across multiple software platforms.Supervisor: Finance Manager & Business Development ManagerHours: Full Time or Part time by negotiation.
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📌 Accounts Administrator (Wollongong)
🏢 My Dental Team
📍 Wollongong