Customer Service - Business Banking | Big 4 Bank
Location: Sydney CBD (Hybrid: ***** split after training)
Contract: 12 months
Pay Rate: $*****ph + super
Business Unit: Business Banking
About the Role
We are partnering with one of Australia's Big 4 banks to find a Market Operations Associate for their Business Banking division.
This is a high-volume, fast-paced servicing role where you will support dedicated corporate clients with their transactional banking needs.
You will manage incoming queries across email, phone, and four internal portals.
This isn't a standard public call centre; you will handle roughly 10 inbound/outbound client calls a day and manage a workflow of ***** emails.
The Day-to-Day
Act as the direct point of contact for dedicated business clients, answering queries and following up on open requests.
Manage and resolve ***** client emails per day.
Handle low-volume, high-value phone interactions (approx. 10 calls a day).
Collaborate daily with a tight-knit national team spanning Sydney, Melbourne, Brisbane, and Perth.
Training & WFH Structure
First 8 Weeks: Full-time in the Sydney office.




You'll undergo comprehensive training covering four distinct product sets to build your foundational knowledge.
Post-Training: Transition to a hybrid ***** model (alternating 2 days in office one week, 3 days the next).
What We Are Looking For
Prior contact centre, customer service, or multitasking experience is highly regarded.
* Banking experience is a bonus, not a requirement.
Tech-savvy multitaskers.
You need to be comfortable jumping between multiple screens, systems, and team chats simultaneously.
Adaptable self-starters.
Processes can be unique; you need to be resilient in a rapid-paced environment and eager to learn.
Why Apply?
This is a foot in the door with a major financial institution offering top-tier training, a supportive national team culture, and a genuine work-life balance once you are up to speed.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
#J-*****-Ljbffr

📌 Customer Service - Big 4 Bank (New South Wales)
🏢 Hr Partners
📍 New South Wales