About the RoleThis is an excellent opportunity to join Arcare, where you will find yourself in an environment that values its team members, offers a supportive working workplace, and has a genuine desire to develop its people.
The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions together with the accountability for achieving maximum occupancy and refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the State Manager – Client Services in the development of operational initiatives.Your primary functions will include:Conduct residential tours as requiredBe required from time to time to have a primary location/focus dependent upon market forces.Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care ActNegotiate with families to achieve favourable financial outcomes for ArcarePrepare Resident Agreements prior to admissionLiaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.Build effective and sustainable relationships with hospitals, social workers, and placement agenciesModel and demonstrate extensive knowledge of Arcare's Values,



Relationship-centred model of care and Senses-frameworkEngage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etcFollow up all enquiries to ensure satisfactory outcomes for all stakeholdersUpdating of Salesforce CRM databaseTimely and accurately reporting of activities and initiatives to the Queensland State Manager - Client ServicesBe prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be movingSkills & ExperienceProven experience in a Sales (and/or) Customer Service positionCurrent Police Clearance and Statutory Declaration that does not preclude working in Aged CareA broad understanding of issues experienced by the elder communityWell-developed interpersonal and communications skillsThe ability to work independently with minimum supervisionSound organisation and computer skillsAbout ArcareAs one of Australia's leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10, team members.
Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.
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📌 Client Service Manager (Brisbane)
🏢 Arcare Aged Care
📍 Brisbane