Impellam Headfirst Group is a global leader in workforce solutions, STEM talent, managed services and HR technology, formed through the coming together of Impellam Group and Headfirst Group.
Together, we partner with organisations across the globe to design, mobilise and manage complex contingent and contractor workforce programs.
Within our Talent Management portfolio, our purpose is simple: to build workforce solutions that attract, deploy and support the right talent, safely and compliantly, for the customers who rely on us.
We do this by combining deep workforce expertise with strong governance, so that every contingent labour placement at a host employer is set up to succeed from day one.
In Australia, our Talent Management team supports a diverse portfolio of programs across the resources and mining, energy, and government sectors, spanning a wide variation of role types – from technical, trade and operational roles through to specialist and professional contingent labour placed at host employer sites nationally.
About the Role
This is a unique hybrid role combining HR Advisory, Talent Experience, and Contractor Management.
You'll own the contractor journey from onboarding through to offboarding, becoming the trusted first point of contact for HR advice, engagement support, compliance, and workplace wellbeing.
Working closely with internal stakeholders, host clients and contractors, you'll help deliver an exceptional experience while ensuring compliance with employment legislation and company policies.
What You'll Be Doing
Contractor Experience
Manage the contractor lifecycle from onboarding through to offboarding
Deliver an exceptional contractor experience at every stage
Build trusted relationships with contractors and stakeholders
Resolve contractor enquiries with empathy and professionalism
Provide first-line HR advice on employment conditions, policies and entitlements
Support employee relations matters and workplace queries
Assist with performance, conduct and workplace concerns




Escalate complex matters when required
Compliance & Governance
Ensure compliance with Modern Awards, National Employment Standards (NES) and company policies
Support compliance audits and maintain accurate HR documentation
Update procedures and process documentation
Workplace Health & Safety
Support incident reporting and Return to Work processes
Promote safe work practices across contractor programs
Assist contractors with payroll and payment enquiries
Work closely with Payroll to resolve issues promptly
Help ensure contractors are paid accurately and on time
About You
You'll bring:
5+ years' experience in HR Advisory, Employee Relations or Contractor Management
Solid understanding of Australian employment legislation, Modern Awards and the National Employment Standards
Experience supporting onboarding, engagement and offboarding activities
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced setting
Sound judgement and a proactive, solutions-focused mindset
Experience using HRIS/HR platforms (Fastrack, Onboarded or similar is highly regarded)
Experience working within the CMS and VMS platforms used by Talent Contracting.
Background in industries with large or safety-critical contractor populations.
Experience supporting multi-client or high-volume workforce programs.
Education and qualification
Bachelor's degree or diploma in Human Resources, Employment Relations, or a related field (or equivalent experience).
Certificate IV in Work Health and Safety (WHS).
Why Join Us?
Hybrid working environment
Supportive and collaborative culture
Opportunity to work with a leading global workforce solutions organisation
Career development and growth opportunities
Make a genuine impact on employee and contractor experience
Be part of a values-driven organisation where people come first
Ready to Make an Impact?
If you're an HR professional who enjoys combining people, compliance and operational excellence while creating outstanding employee experiences, we'd love to hear from you.
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📌 Hr & Talent Experience Advisor (New South Wales)
🏢 Comensura
📍 New South Wales