Job Summary

Primary Location: Epping, VIC. A Customer and Community Liaison Officer role within the Service Stream Utilities division. The role will lead customer and community interfaces for the Yarra Valley Water maintenance services contract, ensuring a positive customer experience, trust, and meeting YVW’s expectations.

Key Responsibilities
Develop and deliver communication strategies to keep internal teams, partners and customers informed and engaged.
Create clear, consistent messaging, communication materials and staff training that support service delivery and customer experience.
Coordinate customer and community communications for upcoming works and operational activities.
Work closely with operational, customer service, and communications teams to ensure an integrated and consistent approach across all touchpoints.
Monitor and improve communication channels and processes to strengthen customer engagement.
Manage and Escalate key customer and stakeholder issues in collaboration with internal teams and delivery partners.
Support responses to media, regulatory and ministerial enquiries by providing accurate and timely information.

Qualifications & Experience
Tertiary qualification in Communications,



Public Relations or related field.
Robust background in stakeholder, community and customer engagement, ideally within water or utilities.
5+ years’ experience in a similar communications or engagement role.
Confident working with internal and external stakeholders to understand expectations and deliver high‑quality outcomes.
Skilled in developing engagement frameworks, managing change and shaping clear, consistent messaging.
Team-oriented, proactive and able to work with multiple stakeholders to ensure alignment and consistent customer outcomes.
Current driver’s license.

Equal Opportunity Employer

Service Stream is an equal chance ASX‑listed business that promotes diversity and inclusion, actively supporting Aboriginal & Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. A signatory to the Veterans Employment Commitment, we value the skills and experience of ex‑ADF members and partners. We do not accept unsolicited resume referrals from external recruitment or labour‑hire companies.
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📌 Customer & Community Liaison Officer Melbourne
🏢 Service Stream
📍 Melbourne