Overview

This is an exciting opportunity to join Brightstar Group as a Client Service Officer. In this full time role in Ellenbrook, WA 6069, you will provide exceptional customer service and administrative support to our team members and clients.

What you'll be doing
Managing inbound client enquiries via phone, email and in-person
Resolving client issues and queries in a timely and skilled manner
Assisting with the processing of client transactions and paperwork
Maintaining accurate records and databases
Providing general administrative support to the team as required
Some travel to and from client meetings and SIL accommodations
Participant support and engagement
Completing support plans and goals
Monthly reports
Assist with scheduling appointments, meetings, and plan reviews
Coordinate with service providers and community organisations to meet participant needs
Following up on IR
Following up on daily documentations
Staff appraisals and attending staff meetings

What we're looking for
Previous experience in the NDIS industry/healthcare is preferred




Previous experience in administrative/office all-rounder type roles
Robust communication and interpersonal skills
Excellent attention to detail and organisational abilities
Proficient in using Microsoft Office suite
Previous experience using Shift care
A positive, proactive and solution-focused attitude
Works well in a team setting but can also work well independently when required

About us

Brightstar Group is a leading healthcare business in Western Australia, offering expert Disability Support Services, Aged Care Services, and Staffing Solutions. We are dedicated to providing exceptional care and support to those in need.

Founded with a vision to transform the healthcare industry, Brightstar Group started as a small initiative with a big dream. Today, we have grown to become a trusted partner in providing high-quality care services.

If you have any questions relating to the role, please send all inquiries to @brightstargroup.com.au
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📌 Client Service Officer City Of Swan (Australia)
🏢 Brightstar Group
📍 Australia