We are a well-established family-owned business with strong ethics and lived core values that has served our community for over 20 years.
We pride ourselves on offering a comprehensive range of certified organic artisan products and the best and freshest organic produce in town.
We offer a supportive and inclusive environment and have a track record of fostering positive employee relations.
We are looking for a passionate Online Store Sales Assistant to become part of our Customer Service Team.
We offer this role at our Rosebery store which is where all online orders are picked, packed and dispatched.
This role is initially on a casual basis but requires availability from Mon-Friday 7am-2pm.
We offer the option to become full-time upon mutual agreement.
This role is ideal for you if you thrive in a multi-faceted job, love to be hands-on and are a natural problem solver and think on your feet.
You are our perfect candidate if you want to offer excellent customer service and always go the extra mile for your customers and team members.
Qualifications & experience
No previous experience is required as on the job training will be provided, however experience in retail or a background in hospitality/cooking would be of great advantage.
Ideally you have a love for health and wellness as well as organics and community spirit.
Strong written and verbal communication skills and a robust sense of accountability and commitment to delivering high quality service are valued.
Self-motivated and able to work independently with flexibility to support other teams.
A valid driver's licence and the willingness to drive the delivery van from time to time is required.




Physical fitness and agility to lift and carry heavy boxes is a prerequisite for this role - min 25kg lifting and carrying capacity.
Tasks & responsibilities
The principal purpose of the role is to provide excellent customer service for all online customers including picking and packing orders and assisting with any queries to ensure optimal customer experience.
Set up and maintain the picking/packing station of the online store so it is well maintained at all times.
Co-ordinate with the Online Store Supervisor and provide useful information to customers and colleagues as needed.
Ensure every order is picked and packed accurately or appropriate substitutes are offered and correctly charged to the customer.
Ensure outstanding courteous communication with customers regarding their order.
Assisting with maintaining correct inventory and representation of products in the online store.
Assist with delivery of online orders if necessary.
We offer a supportive and inclusive environment as well as a generous 20% in-store discount to all our employees.
Casual or permanent full-time employment available for 5 days a week.
The ideal candidate has full work rights in Australia and is able to start immediately and is looking for long term employment.
The online store currently does not operate on public holidays or weekends.
Applicants must have full availability to work any day of the week as required
Monday - Friday.
We pay according to the General Retail Award.
Applicants must have full and valid licence.
Note: Working remotely is not available for this hands‐on role as it requires the staff member to be physically present at the store to perform these duties.
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📌 Online Store Sales Assistant (New South Wales)
🏢 Wholefoods House
📍 New South Wales