Creating a brighter future for life in the Tropics and beyond through education and research that makes a difference locally and globally, James Cook University (JCU) is seekingAdministrative Officersto join our team.
Based at our Bebegu Yumba campus in Townsville
Multiple full-time fixed-term opportunities are available, with appointment periods ranging from 5 to 12 months.
HEWL 5: $78,740 - $89,310 p.a. + up to 17% super and other employee benefits
WHAT YOU CAN ACCOMPLISH IN THE ROLE
As an Administrative Officer, you will play a key role in supporting Colleges across James Cook University by delivering high-quality administrative, organisational and customer service support.
Working in a fast-paced environment, you will contribute to the efficient delivery of services, ensuring activities are completed in accordance with University policies, procedures and systems.
Key responsibilities include:
Coordinating and scheduling internal and external meetings and events
Providing administrative support to Executive Team members and broader College operations
Organising travel and accommodation arrangements
Coordinating recruitment activities, including arranging interviews
Drafting and preparing a range of communications and correspondence
Liaising with staff, students, clients and key stakeholders
Reviewing, processing and finalising ServiceNow requests
Managing documentation and maintaining accurate records and databases
WHAT YOU WILL BRING TO THE ROLE
You are a highly organised administrative qualified with excellent customer service skills and the ability to manage competing priorities.
You have experience supporting senior staff or executive teams and are confident working across a range of systems and processes.
You will also demonstrate:
Experience providing high-quality administrative support in a busy environment




Strong customer service skills with the ability to manage high volumes of enquiries via phone and email
Excellent written and verbal communication skills
Proficiency in Microsoft Office and computerised systems and databases
Strong time management and organisational skills with the ability to meet deadlines
High attention to detail and accuracy
The ability to build positive relationships with people from diverse backgrounds
A collaborative approach while also being able to work independently
WHY JCU?
JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected.
Working under the values ofAuthenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;
A generous superannuation scheme with up to 17% employer contributions with UniSuper
5 weeks of annual recreation leave plus leave loading
15 days paid sick/carers leave per year
Up to 6 months paid parental leave
A range of flexible working options
Staff study assistance and paid study leave
Ongoing professional development support
Fitness Passport
Corporate discount on health insurance
Free Employee Assistance Program (coaching and counselling)
Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns' campuses
ABOUT OUR PROCESS
At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values.
All applicants will be contacted and advised of an outcome once the recruitment process has been finalised.
Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.
James Cook University encourages people from all backgrounds who meet the role requirements to apply.
We value and celebrate the diversity of our community and are committed to providing a safe, inclusive and welcoming learning and working environment.
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📌 Administrative Officer (Townsville)
🏢 James Cook University Careers
📍 Townsville