Experienced Case Manager, Workers Compensation
27d ago , from Employers Mutual Management Pty Ltd
EML is a leadingWorkers CompensationandPersonal Injury Claims Managementbusiness.
Our goal is to help people get their lives back throughongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over4,000 dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring along-term careerhere at EML.
THE OPPORTUNITY
As part of our diverse team based acrossSydney, Parramatta or Newcastle, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.
As our team continues to grow, we have positions available in our claims teams where you will manage a portfolio of workers compensation claims, your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.
This will be afull time, permanentposition based in theSydney, Parramatta or Newcastleoffices with flexibility to work from home up to 3 days per week after induction training is completed.
YOUR RESPONSIBILITIES
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).




Conduct claims reviews, case conferences or face to face meetings with clients as required.
ABOUT YOU
Previous or current Victorian Workers Compensation scheme experience or injury management background
Previous experience working in a fast-paced, high-pressure environment with competing priorities.
Strong PC skills with the ability to quickly pick up recent systems and processes
Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
Empathetic, resilient and solutions-focused when managing complex or sensitive situations
Proactive, self-motivated and able to think creatively to overcome challenges
High attention to detail, with strong organisational and time management skills
WHAT WE OFFER
We stand together as equals.EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
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📌 Experienced Case Manager, Workers Compensation (New South Wales)
🏢 EML Group
📍 New South Wales