Community Solutions Groupmakes a difference in people's lives - supporting them to achieve their goals and working with them on their pathway to possibilities.
We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.
About the role:
As a Mentor in our Workforce Australia (WFA)) team you will play a vital role in shaping the future of individuals seeking sustainable employment.
You will work one-on-one with customers to identify their strengths, remove barriers, and guide them through tailored action plans toward becoming job ready.
This is a dynamic role that blends relationship building, problem-solving, and goal setting, while also fostering strong connections with employers, community organisations, and industry partners to create meaningful employment opportunities.
What you'll be doing:
Build strong, trusting relationships with customers to provide guidance, motivation and mentoring throughout their employment journey
Identify customer goals, strengths and challenges, and create targeted action plans to achieve sustainable employment outcomes
Conduct assessments to determine readiness for employment and identify training or support needs
Celebrate customer milestones and successes to keep motivation high
Collaborate with employers, community organisations, and industry partners to create and maintain opportunities for employment
Maintain accurate and compliant records in line with contractual and organisational requirements
Contribute to team discussions, share insights, and support continuous improvement initiatives




Manage your portfolio effectively to meet targets and deliver results in a fast-paced workplace
What we're looking for:
Proven ability to build rapport and trust quickly with people from diverse backgrounds
High level of resilience and ability to adapt your approach to suit different situations
Effective communicator with strong interpersonal and customer service skills
Ability to work autonomously while contributing positively to a team environment
Strong organisational skills, with the ability to manage competing priorities and meet deadlines
Understanding of employment readiness and the steps required to achieve sustainable outcomes
Benefits and Perks
Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
Discounted family gym memberships through Fitness Passport
Supportive induction and learning opportunities
6 week's paid parental leave for primary carer
Free coaching and counselling through our Employee Assistance Program
Reward and Recognition Program
Disclaimer
Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures.
This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability.
We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.
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