IVE is Australia's leading holistic marketing company, delivering end-to-end solutions from idea to execution.
Within our CX & Data division, we harness the power of data, technology, and communications to create meaningful customer connections across every channel.
IVE Group | CX & Data
About Us
IVE is Australia's leading holistic marketing company, delivering end-to-end solutions from idea to execution.
Within our CX & Data division, we harness the power of data, technology, and communications to create meaningful customer connections across every channel.
About the Role
We are seeking a highly organised and analytical Workforce Planner / Resource Coordinator to join our Technology team based in Kemps Creek NSW.
This role is critical in ensuring the efficient scheduling and allocation of resources, enabling us to meet both client expectations and internal delivery timelines.
You will play a key role in balancing workloads, optimising capacity, and supporting the successful delivery of projects in a fast-paced environment.
Key Responsibilities
Scheduling & Resource AllocationManage and maintain the team's scheduling system
Allocate work based on skills, availability, and priorities
Monitor utilisation and proactively manage capacity
Stakeholder CoordinationCollaborate with team leaders to align resources with project needs
Provide regular updates on task status and exceptions
Adjust resourcing in response to changing priorities
Data Monitoring & ProcessingManage incoming job data and ensure accurate documentation
Identify and elevate issues early
Quality AssuranceSupport a culture of accuracy and attention to detail




Participate in QA reviews and peer checks
Continuous ImprovementIdentify opportunities to improve processes and efficiency
Contribute to workflow and scheduling enhancements
ComplianceEnsure adherence to company policies, procedures, and standards
About You
You are a proactive problem-solver who thrives in a fast-paced, collaborative workplace.
You bring strong organisational skills and a keen eye for detail, with the ability to balance competing priorities effectively.
Essential Skills & Experience
Experience in workforce planning, scheduling, or resource coordination
Strong analytical and organisational skills
Excellent communication and stakeholder management abilities
High attention to detail and accuracy
Ability to work under pressure and meet deadlines
Desirable
Experience in a technology or skilled services environment
Familiarity with data-driven workflows or customer communications
Experience with Excel, Power BI, or similar reporting tools
Relevant tertiary qualification (IT or related field)
What We Offer
Competitive salary package
Flexible working arrangements
A collaborative and supportive team environment
Ongoing learning and development opportunities
Access to employee perks and retail discounts
Employee Assistance Program (EAP)
Career growth within a leading Australian organisation
Why Join IVE?
At IVE, we foster a culture built on collaboration, innovation, and continuous improvement.
If you're looking for a role where you can make an impact, grow your career, and work with a passionate team-this is it.
Please note:
Applicants must have full Australian working rights.
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📌 Workforce Planner / Resource Coordinator (Nsw) (New South Wales)
🏢 IVE CX and Data
📍 New South Wales