LocationCnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, ****,Australia
Job CategoryProfessional
Employee TypePermanent (PERM)
Manage OthersNo
Contact information
Contact Phone.
Contact ******
Description
The role
The Design & Delivery division is undertaking a significant digitisation program aimed at enhancing compliance and strengthening risk controls currently managed manually.
Each project has transparent objectives to ensure new workflows, decision engines and platform designs achieve specified SLA and GICOP compliance, endorsed by the Risk and Compliance team.
This role will be pivotal in safeguarding these objectives throughout the project lifecycle and beyond.
The Governance & Compliance Analyst will ensure all governance and compliance requirements are rigorously met across the digitisation program within C&A; Design and Delivery, Motor & Home Claims.
This role is critical in embedding robust controls, reporting on regulatory adherence, providing advice to Change Delivery teams on GICOP-compliant solution designs and ensuring appropriate reporting is in place to track compliance of Solution Delivery.
Key Responsibilities
Compliance Integration & Oversight: Ensure governance and compliance controls are incorporated into all Design & Delivery projects, aligned to regulatory obligations and internally defined controls including GICOP standards.
Stakeholder Collaboration & Assurance: Work with project leads to integrate controls in a timely way, gather progress updates and obtain assurance that compliance requirements are met without impeding project velocity.
Documentation & Reporting: Maintain auditable documentation of all implemented controls and prepare data-driven reports to regulatory bodies post-implementation, demonstrating automation and improvement of controls against predefined targets.
Control Development & Continuous Improvement: Own the design, development and monitoring of controls across the claims digitisation portfolio, capturing initial requirements and conducting post-implementation reviews to improve accuracy and reliability over time.
Risk Accountabilities
This role is risk-focused, within the first line of defence who are responsible for providing expert advice and support to Line 1 on the application of the Risk Management Framework (RMF).
This includes testing the effectiveness of controls, identifying gaps in risk management practices, and recommending improvements to ensure alignment with the RMF.
The key elements of Line 1 Risk Support:
Expert Advice and Support: Provide guidance on risk management matters, support incident and breach reporting,



and assist with risk assessments and regulatory change activities.
Testing and Evaluation: Assess and test the effectiveness of controls, identify areas for improvement and assist with risk monitoring and governance reporting.
Alignment with RMF: Ensure Line 1 risk management activities are consistent with the organisation's overall framework.
Investigation & Remediation: Investigate incidents, conduct root cause analysis and guide remediation for timely resolution.
What you'll be doing
Act as liaison with Design & Delivery for regulatory change, assessing delivery impacts and inputting into designs to ensure compliance.
Identify reporting requirements and coordinate quarterly reporting of controls and compliance against GICOP requirements.
Conduct gap analyses of new or changed obligations, identifying discrepancies and documenting their nature and impact.
Monitor activities to ensure compliance with new or changed obligations.
Maintain core risk management artefacts, ensuring they are up-to-date and accessible.
Maintain strong working relationships with Line 2 functions for alignment and guidance.
Advise and support business unit leaders on policy and procedure compliance, including monitoring adherence.
What experience you'll bring
Qualifications:
Relevant Bachelor's degree and relevant industry qualifications desirable.
Skills & Experience:
1-3 years of experience in a risk, compliance, governance, or operational role, preferably within a financial services or regulated environment.
Foundational understanding of risk management principles, regulatory compliance, and third-party risk.
Familiarity with the Three Lines of Defence model.
Strong analytical skills with attention to detail, capable of conducting gap analyses and reviewing documentation.
Excellent written and verbal communication skills, with the ability to explain policies and procedures clearly.
Proficiency in using risk management systems (e.g., Nlighten) and Microsoft Office Suite.
Ability to work collaboratively, support various stakeholders, and manage multiple tasks.
Proactive approach to identifying and addressing compliance and governance matters.




The ability to absorb and understand specific division operations and therefore regulatory landscape.
Specific prior experience working in an operational role within the relevant division is advantageous.
The perks of working at A&G;
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we've got learning and professional development opportunities to suit everyone.
Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G;'s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
If this sounds like you,
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
#J-*****-Ljbffr

📌 Compliance And Governance Analyst (Queensland)
🏢 Auto & General Australia
📍 Queensland