Senior Service Designer - Employee Experience - SAP S/4HANA - 12 Month Contract
– Sydney NSW
Contract
Hybrid
10d ago , from Illawarra Mercury Job Board
We are partnering with a leading ASX 200 organisation to appoint aSenior Service Designerto play a pivotal role in amajor enterprise-wide SAP S/4HANA transformation program, redesigning how thousands of employees experience the systems, services and processes they use every day.
Location:Sydney (preferred) or Melbourne
Hybrid:2-3 days in the office per week
Contract:12 months with a strong likelihood of extension
Day Rate:$*********** including super
This is an exciting opportunity toshape the future employee experience across a large-scale transformation.
Working within a highly collaborative Experience Strategy & Design team, you'll lead end-to-end service design, bringing together research, co-design, strategy and delivery to create seamless services that connect digital and human experiences.
The Opportunity
You'll work across multiple business functions and transformation initiatives, partnering with senior stakeholders, Business Analysts, Functional Consultants and delivery teams to design future-state services that are practical, user-centred and measurable.
This is far more than producing artefacts - you'll influence strategic decisions, facilitate workshops, frame complex problems, and ensure service design outcomes translate successfully into delivery and implementation.
Key Responsibilities
Lead research to understand current-state employee experiences and translate insights into actionable design opportunities.
Facilitate stakeholder workshops and co-design sessions to build alignment and drive decision‐making.
Design end-to-end future-state services across digital and human touchpoints, considering both front‐stage and back‐stage experiences.
Produce high‐quality service blueprints, journey maps, workflows and future‐state concepts that communicate complex ideas clearly.
Translate design outcomes into business requirements by partnering closely with Business Analysts and Functional Consultants.
Balance user needs, business priorities and platform constraints to deliver practical, achievable solutions.
Work autonomously within cross‐functional Agile teams while proactively identifying opportunities to improve employee experience.




Support implementation to ensure the intended service experience is successfully delivered through to go‐live.
We are partnering with a leading ASX 200 organisation to appoint aSenior Service Designerto play a pivotal role in amajor enterprise-wide SAP S/4HANA transformation program, redesigning how thousands of employees experience the systems, services and processes they use every day.
Location:Sydney (preferred) or Melbourne
Hybrid:2-3 days in the office per week
Contract:12 months with a strong likelihood of extension
Day Rate:$*********** including super
This is an exciting opportunity toshape the future employee experience across a large-scale transformation.
Working within a highly collaborative Experience Strategy & Design team, you'll lead end-to-end service design, bringing together research, co-design, strategy and delivery to create seamless services that connect digital and human experiences.
The Prospect
You'll work across multiple business functions and transformation initiatives, partnering with senior stakeholders, Business Analysts, Functional Consultants and delivery teams to design future-state services that are practical, user-centred and measurable.
This is far more than producing artefacts - you'll influence strategic decisions, facilitate workshops, frame complex problems, and ensure service design outcomes translate successfully into delivery and implementation.
Key Responsibilities
Lead research to understand current-state employee experiences and translate insights into actionable design opportunities.
Facilitate stakeholder workshops and co-design sessions to build alignment and drive decision‐making.
Design end‐to‐end future-state services across digital and human touchpoints, considering both front-stage and back‐stage experiences.
Produce high‐quality service blueprints, journey maps, workflows and future‐state concepts that communicate complex ideas clearly.




Translate design outcomes into business requirements by partnering closely with Business Analysts and Functional Consultants.
Balance user needs, business priorities and platform constraints to deliver practical, achievable solutions.
Work autonomously within cross‐functional Agile teams while proactively identifying opportunities to improve employee experience.
Support implementation to ensure the intended service experience is successfully delivered through to go‐live.
About You
Proven experience as aService Designerwithin aconsulting environment or large enterprise transformation program.
Demonstrated expertiseleading end‐to‐end service designfrom discovery and problem framing through to implementation.
Experience designing employee experience or internal‐facing services(rather than purely customer‐facing services).
Solid workshop facilitation, stakeholder engagement and co‐design capabilityacross senior business leaders and delivery teams.
Excellent research, synthesis and storytelling skills, with the ability to simplify complex service ecosystems into compelling visual artefacts.
Experience working within Agile, multidisciplinary delivery teams.
Comfortable operating in fast‐paced, evolving transformation environments with changing priorities and ambiguity.
Practical experience incorporating AI tools into your design workflowto improve research, synthesis and artefact development.
Strong proficiency with Miro.
Highly regarded:
Experience working on enterprise platform implementations (SAP, ERP or similar).
Experience supporting frontline or field‐based workforces.
Exposure to operating model design or benefits realisation initiatives.
Why Apply?
Join a major enterprise transformation program that will reshape the employee experience across the organisation.
Work alongside a highly experienced Experience Strategy & Design team.
Lead meaningful end‐to‐end service design work with genuine influence over business outcomes.
Long-term contract with a strong likelihood of extension.
Hybrid working workplace with Sydney preferred (Melbourne also considered).
Please note:
A portfolio demonstrating end‐to‐end service design work will be required as part of the application process.
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📌 Senior Service Designer - Employee Experience - Sap S/4Hana - 12 Month Contract (New South Wales)
🏢 Illawarra Mercury Job Board
📍 New South Wales