Patient Services Coordinator/ Billing Officer
Adora Fertility is one of Australia's leading providers of high-quality fertility treatment.
We are a private clinic committed to high quality, specialist-led fertility treatment without the premium costs.
In **** we opened our first clinic, changing the fertility landscape by being the first Australian provider to offerbulk-billed IVF.
Our range of fertility treatment options are now available through our network of clinics in NSW, VIC, QLD and WA.
Our focus on providing high quality fertility treatment at a fraction of the cost remains our mission today.
Our highly skilled team consists of Fertility Specialists, GPs, nurses, scientists, embryologists and patient support staff who have all been carefully selected to guide our patients with passion and care.
Join a safe & inclusive workplace that emphasises its employee's wellbeing and development
Access to our Employee Assistance Program and free counselling sessions
Discounts on our Adora fertility services
Birthday leave
Novated leasing
Local social activities
Employee awards
About this role
An opportunity exists for an enthusiastic individual to join our innovative Patient Services Administration team in Surry Hills on a9 Month Full time Fixed Term Contract.
As first point of contact for our patients, we are seeking a special individual with genuine warmth, attentiveness, and positivity.
The role will be a mix of reception, administrative tasks such as billing and scheduling, support for our team of specialists, GPs, nurses and embryologists, and very importantly, support for our patients.
Our commitment to quality and safety is our highest priority.
As a Category B healthcare worker, vaccinations for influenza and COVID-19 are strongly recommended.
The successful applicant will have the following knowledge and experience:
Demonstrated experience in a medical, specialist, or healthcare environment,



with knowledge of Genie software and Medicare and Private Health Fund billing processes highly regarded.
Experience managing Medicare billing for IVF treatments, Private Health Insurance claims, and cryostorage billing.
Ability to proactively manage patient billing enquiries, process disposal requests, finalise accounts, and provide exceptional patient service.
Strong problem-solving skills, including resolving Medicare exceptions, health fund rejections, and complex billing matters.
A vibrant and professional attitude focused on exceptional patient care and continuous improvement in both self and the workplace
Willingness to learn and grow with the business
Excellent verbal and written communication skills
Ability to multi-task and prioritise
To succeed in this role, you will bring a strong professional customer service skill set and a desire to help customers, including team members, within Adora Fertility NSW.
You will have a high level of enthusiasm and initiative but be able to use your resilience and expertise to help new and existing patients navigate the path to commencing fertility treatment.
Full training will be provided to the successful candidate.
If you enjoy working in a fast-paced environment and are passionate about healthcare, we would love to hear from you!
Adorais an equal opportunity employer, and celebrates the unique perspectives, lived experiences and talents of a diverse workforce.
We are committed to creating a culture based upon fairness, equity and inclusion, and believe this is fundamental to engaging and connecting with our teams, patients and community.
We welcome applications from people of all backgrounds, abilities, and identities and encourage candidates with disabilities or specific needs to let us know whether you require adjustments during the recruitment process.
Our core values ofSocial Responsibility, Integrity, Empathy, Teamwork, RespectandExcellenceguide our actions every day.
If you share those values and want to contribute to a team that embraces these principles, we invite you to submit your application today.
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📌 Patient Services Coordinator/ Billing Officer (New South Wales)
🏢 Adora Fertility
📍 New South Wales