The Customer Service and Dispatch Agent will support the growing business of Alex Fraser, a leader in delivering recycled building and construction materials. This role is based in Derrimut and will help coordinate the dispatch of recycled concrete, aggregates and road base products.
Key responsibilities
Answer and manage customer calls from Victorian and Queensland customers
Confirm orders and respond to general enquiries
Allocate trucks to the schedule, coordinating up to 50 trucks per day
Work closely with Transport and Logistics teams and Key Account Managers
Use internal software to co‑coordinate dispatch activities
Maintain accurate records in Microsoft Excel and Outlook
Qualifications and skills
High‑level numeracy and robust Microsoft Excel skills
Excellent communication and customer‑service skills
Ability to develop product/industry knowledge quickly
Solid presentation, negotiating and influencing abilities
Emotional resilience and a positive attitude
Capacity to work productively under pressure and with a solution‑orientated mindset
Experience in construction, aggregates, or telephone‑based logistics is advantageous (not essential)
Working arrangements
12‑month fixed‑term contract covering maternity leave
Full‑time (40hrs per week) with rotating shifts: 6:30am – 4:00pm, Monday‑Friday, plus up to 2 half‑day Saturdays per month (paid additionally)
In‑office role based at Derrimut with the option to work remotely as required
Company laptop provided
Free on‑site parking
Remuneration & benefits
Annual salary of $65,000 AUD
Additional pay for Saturday shifts
Ongoing career and development prospects
Our culture
Working at Alex Fraser means being part of a culture built on high performance, respect, integrity, ownership, accountability and collaboration. We value diversity and strive to create an inclusive workplace.
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