Job Summary

Rentokil Initial is looking for a Local Service Manager to join our Cairns team in the Pest Control Department. The role involves coaching, mentoring, and leading a team of service people to deliver high-quality service to customers and driving sales growth.

Responsibilities
Coach, mentor and train the Service Team to achieve targets.
Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
Implement the regional annual operational plan.
Conduct regular quality audits of specified client base and premises.
Ensure company service practices are met and identify opportunities to improve service standards.
Ensure service efficiency is optimised through tools and technology available.
Ensure the team’s company vehicles are maintained in a secure, reliable, and clean condition.




Proactively resolve customers’ issues.
Develop and maintain long-term customer relationships.

Qualifications
3 or more years in a similar services role.
A Pest Technician License or willingness to obtain one in the first six weeks.
3 or more years of experience within a management role with a services or operations background.
Experience implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management.
High-level communications and commercial experience.
The drive to lead by example to set a high standard of customer service.

Advantages
Competitive package.
In office parking.
Easy-to-reach location.
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📌 Local Service Manager Pest Cairns Cairns Regional
🏢 Rentokil Initial
📍 Cairns Regional