Trusted by its members, Gateway aims to be a challenger to the major banks in an increasingly competitive financial services market.
We are a mutual bank, and we work tirelessly to provide a unique customer value proposition.
An outstanding opportunity has arisen for a motivated Business Analyst.
This role provides vital support to the business by delivering key projects related to Gateway's banking and ancillary systems.
This role also requires interacting with 3rd parties, ensuring the access availability to our Core Systems.
About the Role
Working within our Business Technology Services team, and reporting to the Senior Manager, Business Systems some of your responsibilities would include:
Translating all business requirements into detailed functional/technical requirements.
Creation and maintenance of Change Request/UAT related documentation.
Creating business cases to assist with the implementation of new or improved systems, business processes and new supplier arrangements.
Consulting with relevant stakeholders to assist with the implementation of projects.
About You
To be successful in this role, your experience and qualifications would be as follows:
Experience managing key business processes and relationships, both internal and external.
Degree qualification and a minimum 2 years of experience within the Financial Services Industry.
2 plus years of experience in User Acceptance Test planning, implementation, and documentation
Must have knowledge of APIs, Webservices integration
Must have a good understanding of ETL processing and/or prior experience in ETL projects
Competent with agile methodology and scrum technique
Sprint and backlog management using Jira, ServiceNow
Experience with Azure Active Directory or similar technologies
Strong understanding of UX/UI design




Knowledge and/or experience with Agentic AI or LLM systems would be beneficial
About Our Values
Gateway's values are:
Do the right thing
Passion
"Small up" do more with less
Not 'work' but making a difference
We hope that prospective employees will connect with all of our values but in particular for this role, we hope that you will relate to the value "Do the right thing".
In an workplace such as ours, we need to demonstrate high levels of diligence and thoroughness in all our practices.
As a Gateway employee, we want you to feel comfortable to be "you" with whatever unique qualities that entails.
Embracing our differences helps us to create a culture that is supportive and fun.
We encourage and support you to actively pursue growth and learning – we don't stop training once we are on the team!
We also hope that you will engage with our purpose "Pocket and Planet" through which we support environmental goals that reduce consumption and go hand-in-hand with improving financial literacy and our member's wealth.
More detailed information on our values and our purpose will be provided during the recruitment process.
What does Gateway offer?
For our part, we offer an excellent working environment, investment in training and career development programs, competitive remuneration and other benefits.
As an added bonus, you would be working in our stylish office in the Sydney CBD, which is located close to transport and the QVB shopping district with flexibility to work multiple days from home.
What is the recruitment process?
Our screening process will include a mixture of online screening and assessment tools.
As a guide, you should expect the process to include the following components: resume screening, online interviews, and online psychometric assessment.
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📌 Business Analyst (New South Wales)
🏢 Gateway Bank
📍 New South Wales