Customer Service / Reception Team Member
Powerhouse Gym Southside
About Us
At Powerhouse Gym Southside, we're more than just a gym—we're a community.
We pride ourselves on delivering an outstanding member experience in a welcoming, energetic and supportive environment.
Our team is passionate about fitness, customer service and creating a positive atmosphere where every member feels valued from the moment they walk through our doors.
About the Role
As the face of Powerhouse Gym Southside, you'll be the first point of contact for our members and visitors.
This front-of-house role is essential in delivering exceptional customer service while ensuring the smooth day-to-day operation of reception.
You'll be responsible for creating a welcoming experience, assisting members with enquiries, supporting sales opportunities, and maintaining the professional presentation of our reception area.
Key Responsibilities
Welcome members and guests with a friendly, professional attitude
Complete member check-ins, guest registrations and membership verifications
Answer phone calls, emails and member enquiries promptly and professionally
Assist prospective members with membership information and general club enquiries
Process new memberships, upgrades, renewals and payments accurately
Promote gym services, retail products, classes, events and current promotions
Support the club's social media initiatives by encouraging member engagement where appropriate
Process cash and EFTPOS transactions and complete end-of-shift till reconciliation
Book appointments, consultations and classes as required
Maintain a clean,



organised and professional reception area
Assist with general administrative tasks, including data entry and record maintenance
Communicate effectively with management, personal trainers and the wider team
Monitor member access and ensure club policies and procedures are followed
Handle member concerns professionally and elevate issues when required
Assist with opening and closing reception procedures
Help maintain a positive, welcoming and community-focused club culture
About You
We're looking for someone who is enthusiastic, approachable and enjoys working with people.
You take pride in delivering exceptional customer service and can confidently multitask in a busy workplace.
Ideally, you'll have:
Outstanding customer service and communication skills
A positive, friendly and professional attitude
Strong organisational and time management skills
Excellent attention to detail and accuracy
Confidence using computers and learning new systems
The ability to work both independently and as part of a team
Previous experience in reception, hospitality, retail or customer service (preferred but not essential)
Availability to work a flexible roster, including early mornings, evenings and weekends
What We Offer
Casual position with flexible hours
Complimentary Powerhouse Gym membership
Staff discounts on apparel, supplements and retail products
Ongoing training and development opportunities
Opportunity for career progression within a growing business
Supportive management and a fun, energetic team culture
A workplace where you'll genuinely enjoy coming to work every day
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📌 Customer Service / Reception (Queensland)
🏢 Powerhouse Gym Southside
📍 Queensland