About The Role

We are looking for a proactive and detail-oriented Technical Business Analyst to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and technical solutions. Experience in the health insurance industry is highly desirable, as is working knowledge of Salesforce platforms.

Key Responsibilities
Collaborate with stakeholders, product owners, and technical teams to gather, document, and analyze business and functional requirements
Translate business needs into technical specifications and user stories
Assist in designing solutions that align with business objectives, especially within health insurance operations such as claims, enrollment, and provider management
Work closely with developers, testers, and project managers to ensure accurate delivery of features
Support UAT planning and execution, including writing test cases and validating outcomes
Monitor and communicate project progress and potential risks to stakeholders
Help enhance business processes through data analysis and recommendations





Required Skills & Experience
3+ years of experience as a Business Analyst or Technical Analyst
Solid analytical, problem-solving, and communication skills
Experience working with cross-functional teams in agile or hybrid methodologies
Familiarity with API integrations, data mappings, and documentation
Proficient with tools such as JIRA, Confluence, Excel, and diagramming tools

Desirable Qualifications
Experience in the health insurance domain, including exposure to claims processing, member enrollment, or provider systems
Working knowledge of Salesforce (e.g., Service Cloud, Health Cloud, or general platform usage)
Understanding of healthcare data formats is a plus
Salesforce certifications are a bonus

Why Join Us?
Opportunity to work on impactful projects in the healthcare industry
Cooperative and inclusive team culture
Growth and learning prospects in both technical and business domains
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📌 Technical Business Analyst – Immediate Start For A Long Term Project Hornsby Shire (The Council of the Shire of Hornsby)
🏢 Advance Delivery Consulting
📍 The Council of the Shire of Hornsby