We are seeking a professional, high-energy Venue Manager to lead the daily operations of our busy, high-quality cafe/restaurant and have experience in leading events such as weddings, corporate functions and birthdays.
This is a hands-on leadership role where you will be responsible for delivering exceptional customer experiences, driving operational excellence, and building a solid, motivated team.
The ideal candidate is an experienced hospitality leader who thrives in a fast-paced, high-volume environment and takes pride in running a smooth, profitable, and welcoming venue.
Key Responsibilities
Recruit, train, mentor, and lead a team of front-of-house
Create positive team culture with high standards of service and performance
Manage rostering, performance reviews, and staff development
Foster a supportive and professional work environment
Operations & Service Excellence
Oversee all day-to-day venue operations to ensure smooth and efficient service
Maintain exceptional standards of customer service and guest satisfaction
Manage opening/closing procedures and ensure the venue is always presentation-ready
Handle customer feedback and resolve any issues promptly and professionally
Oversee and manage functions and events inc. enquiries, planning and executing.
Financial & Business Performance
Monitor and control costs (food, beverage, labour, and overheads)




Drive revenue through excellent service, upselling, and promotional execution
Track daily/weekly sales and KPIs, reporting to owners
Manage stock ordering, inventory control, and wastage
Compliance & Standards
Ensure full compliance with food safety, hygiene (HACCP), OH&S;, and licensing requirements
Maintain high standards of cleanliness and venue presentation
Manage supplier relationships and negotiate best terms where possible
Other Duties
Work weekends and some evenings as required (hospitality hours)
Represent the venue positively in the local community
Support marketing and social media efforts when needed
Requirements & Qualifications
Minimum 2 years' experience as a Venue Manager, Restaurant Manager, or Cafe Manager in a high-volume environment
Strong leadership skills with the ability to motivate and develop teams
Excellent customer service mindset and problem-solving ability
Solid understanding of P&L;, cost control, and inventory management
Experience with POS systems and basic Microsoft Office/Google tools
Current Responsible Service of Alcohol (RSA) certificate (or equivalent)
Food Safety Supervisor certificate (highly regarded)
Passion for hospitality and genuine care for both guests and staff
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📌 Venue Manager (New South Wales)
🏢 harvestment
📍 New South Wales