An opportunity exists for an experienced Senior Business Analyst to join a large-scale transformation program focused on improving property claims operations, supplier management and customer outcomes.
Working across business and technology teams, you will play a key role in analysing complex business challenges, optimising processes and supporting the delivery of strategic initiatives within a fast-paced and evolving environment.
This position will suit a Business Analyst with strong property claims experience who enjoys engaging with stakeholders, driving process improvement and delivering tangible business outcomes.
As a Senior Business Analyst, you will:
Elicit, analyse and document business and system requirements
Facilitate workshops and stakeholder discussions across operations, technology and external partners
Analyse current-state processes and identify opportunities for optimisation and efficiency
Develop user stories, acceptance criteria and end-to-end process documentation
Own requirements and features from discovery through to delivery readiness
Work closely with technical teams to define integration requirements and system interactions
Support data analysis activities and provide recommendations based on business insights
Coordinate and support testing activities, including UAT
Assist with implementation planning, operational readiness and change activities
Contribute to continuous improvement initiatives and best-practice delivery approaches
To be successful in this role, you will bring:




Proven experience as a Business Analyst within complex delivery environments
Strong experience within property claims and a sound understanding of the supplier ecosystem, including builders, restorers and loss adjusters
Experience working with Guidewire ClaimCenter
Strong process mapping, requirements gathering and stakeholder engagement skills
The ability to operate effectively in ambiguous environments and drive clarity across diverse stakeholder groups
Excellent communication, facilitation and problem-solving capabilities
Highly regarded skills:
Experience delivering business process re-engineering or transformation initiatives
Commercial analysis and data analysis experience
Experience defining and monitoring service levels and operational performance metrics
Experience with process modelling tools such as Visio or Signavio
Exposure to Agile delivery environments and tools such as Jira
In return, you'll have the prospect to work on high-profile transformation initiatives that directly impact customer outcomes and operational performance.
You'll collaborate with senior stakeholders across business and technology functions, join a supportive and collaborative team environment, and gain exposure to enterprise-scale change programs while enjoying hybrid working flexibility.
If you're a Senior Business Analyst with property claims expertise looking for your next challenge, we'd love to hear from you.
Contact Nick Largent for more information.
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📌 Senior Business Analyst - Claims (New South Wales)
🏢 Morgan Mckinley
📍 New South Wales