Op Shop Operations & Volunteer Coordinator
Westpac Rescue Helicopter Service - Lismore NSW
The Westpac Rescue Helicopter Service is a not-for-profit organisation providing world class aeromedical, search and rescue services to those in need 24/7.
The Service has 50 years of proudhistory, and operates from three bases in NSW (Tamworth, Belmont, Lismore) in addition to a Head Office and Base Maintenance facility based in Broadmeadow NSW.
With a clear vision for our future - to be Australia's leading Aeromedical and Rescue Service provider, we know the key to success is a motivated, trained, and empowered team operating within a culture of professionalism and accountability.
About the Role
Reporting to the Volunteers & Community Fundraising Manager, and working out of our LismoreOperational Base, this role will be responsible for leading the performance, growth and day-to-day operations of our network of six Helicopter Op Shops, while supporting and empowering volunteers and Volunteer Support Groups across the region.
In this hands on role you will:
Play an important role in creating exceptional retail experiences, increasing community participation and helping generate vital funds that support the Service
Lead and support the operation and growth of multiple Op Shop locations across the region
Partner with Volunteer Coordinators and Volunteer Support Groups to build capability, engagement and positive volunteer experiences
Drive retail performance through merchandising, stock optimisation, promotions and operational improvements
Manage stock movement and distribution between stores to optimise availability, minimise waste and support environmental sustainability outcomes
Build strong relationships with local communities, volunteers and key stakeholders
Monitor performance, develop plans and identify opportunities for sustainable growth
Support compliance,



facilities, WHS and operational standards across all locations
Work collaboratively across the organisation to support fundraising and community initiatives
This role will have access to a company provided van and will require regular travel to our network of op shops located in Casino, Grafton, Tenterfield, Coffs Harbour, Yamba and Ballina.
About You
To be successful in this role, you will have:
A commercial mindset, strong people skills and the ability to motivate volunteers
Demonstrated experience in retail operations and or experience leading, supporting or coordinating volunteers and community-based teams
Strong operational planning, administration and reporting capability
Solid communication and stakeholder engagement skills
Strong problem-solving and conflict resolution skills
A current Driver Licence
Qualifications in business, retail, project management, event management or a related field (Desirable)
First Aid Certificate and/or Responsible Service of Alcohol (Desirable)
Additionally, the successful candidate must be physically capable of undertaking the inherent requirements of the role, including supporting stock movement as well as loading and unloading vans.
What We Offer
Attractive remuneration and benefits package
Not for Profit salary packaging benefits
Enjoy a dynamic, flexible and rewarding work environment
Genuine commitment to safety and wellbeing
Opportunity for professional growth and development
Paid Parental Leave benefits
WRHS is an equal opportunity employer who value a diverse workforce and recognise the innovationand competitive advantage this creates.
We are excited to hear from applicantswho come from a diverse range of backgrounds.
Successful applicants must have the right to work in Australia as well as complete a pre-employment medical examination and national police history check.
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📌 Op Shop Operations & Volunteer Coordinator (North Lismore)
🏢 Westpac Rescue Helicopter Service
📍 North Lismore