Customer Care Representative - ARH Greater Western Sydney

Join one of Australia's leading animal referral hospitals, committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.

Due to ongoing growth in the business, we are looking for a friendly and organised Full time Customer Care Representative to join a close-knit team and be a welcoming face to our clients and their pets!

Responsibilities
Full Time role across a variety of day shifts, evenings and weekends
Handling a high volume of inbound calls
Welcoming clients and their pets to the hospital
Booking and managing appointments
Invoicing and taking payments – including cash and EFTPOS
Processing payments on Vetpay and Medipay finance platforms
Data entry and requesting documents from referring vets and clients
Managing email enquiries
Liaising with referring vets

About Your Experience And Skill




Minimum 2 years' experience in a reception/customer service role
Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
Robust computer literacy skills
Experience with appointment entries, invoicing, and taking payments
Ability to manage your time effectively
Amazing attention to detail
Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
Strong interpersonal and relationship skills
Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!

Seniority Level

Entry level

Employment Type

Full time

Job Function

Administrative

Industries

Veterinary
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📌 Customer Care Representative Arh Greater Western Sydney City Of Blacktown
🏢 Greencross Vets
📍 City of Blacktown