Townsend Building Services – Burleigh Heads QLD
Join TBS – Where We Care, Listen, and Deliver
Who Are We?
With over 30 years in the industry,Townsend Building Servicesis a proudly Australian-owned business that's redefining the way insurance and non-insurance building and restoration repairs are delivered across the country.
At TBS, we care about both our people and our clients, and we're committed to delivering exceptional outcomes every time.
Due to rapid national growth, we're looking for a detail-orientedClaims Coordinatorto join our supportive team based in ourBurleigh Heads Head office!
Why You'll Love Working Here
Market-competitive salary + bonuses + growth opportunities
Extra leave perks– birthday leave, study leave, loyalty leave
Flexible work optionsto support your work/life balance
Employee wellbeing support– EAP, inclusive culture & community give-back
Fun, social, supportive team environment
About the Role
As aClaims Coordinator, you'll be the glue that holds our projects together.
Your role is essential in ensuring a smooth and seamless claims process for our clients.




Your key responsibilities include:
Registering and managing insurance claims in software systems
Communicating with clients, trades, and contractors
Organising quotes, documentation, and appointments
Assist with the scheduling of inspections and repairs
Support teams across Construction, Restorations & Finance
Solve challenges and improve processes day-to-day
What You'll Bring
You'll thrive in this role if you have:
A background in administration or coordination
Strong organisational and multitasking skills
A passion for delivering excellent customer service
Clear written and verbal communication
Ability to multitask in a fast-paced environment
Experience in insurance, building, or restoration is a bonus
Familiarity with Prime Ecosystem = extra points
KASE Building Group is an EEO Employer, we do not discriminate on age, disability, race, sex, intersex status, gender identity and sexual orientation.We encourage all applicants to apply.
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📌 Claims Coordinator (Queensland)
🏢 Townsend Building Services
📍 Queensland