Become Onetrak's National Crushing & Screening product expert
Onetrak is seeking a highly skilled Product Support Specialist – For our Crushing & Screening product range to provide advanced technical support, specialist repairs and industry expertise across our national network.
This role is ideal for a seasoned crushing & screening technician who enjoys solving complex problems, supporting customers, still get your hands dirty with 50% on the tools and help grow our business.
You will work closely with our national teams, OEM partners and customers to ensure exceptional product support for one of the strongest equipment portfolios in the country.
Why join Onetrak?
Work with a leading national heavy equipment business with solid industry reputation
Onetrak is the national dealer for Striker, Anaconda and XCMG (Tasmania)
Become the company's crushing & screening specialist and go‐to technical expert
Collaborate with expert colleagues across Service, Sales, Parts and OEM partners
Enjoy variety — from technical diagnostics to training, field support, customer engagement and product development
Be part of a supportive, values‐driven culture with a strong focus on safety and continuous improvement
What you'll be doing
Technical Support
Develop and mentor existing Onetrak team members in the specialist support of our products.
Champion internal training and development of Onetrak team members for technical support of Onetrak's Crushing & Screening equipment.
Be an escalation point where specialist technical support is required.
Provide parts stocking advice, considering machine population and trends, including regular review of aged stock that should be depleted.
Make recommendations regarding specialised tooling required within Onetrak.
Be responsible for maintenance of service operational codes for all Crushing & Screening products and regular upload to Titan DMS.
Specialist Service
Undertake diagnosis, fault finding and repair planning on Crushing & Screening equipment,



especially where there are technically complex or unresolved faults.
Consult relevant technical documentation, manuals, schematics,etcwhere required to ensure the correct parts and technical specifications are used in all works.
Provide updates on diagnosis and repair optionswhere required to ensure the job is appropriately managed.
Warranty & Product Support
Provide specialist technical advice for crushing & screening product claims
Monitor & approve warranty policy claims submitted by Service Mangers nationally
Coordinate OEM supported machine updates, product improvements, PSB's and warrantable repairs, where local capability may be lacking or not available.
When possible leveraging revenue work from these repairs.
Where branch-level resources are not available, personally complete PSB and warranty work as required, and submit associated labour and parts claims through the standard process.
Complete Onetrak, OEMorsupplier documentationand record keepingasrequired to provide evidence of work
Investigate potential for equipment Warranty claims and ensure that records are kept for all work that could substantiate any claim required.
Advise branches on correct warranty completion and claim process.
Monitor PSB and warranty completion and claim success nationally.
Monitor and advise on Onetrak and OEM policy decisions nationally.
Sales & After‐Sales Support
In conjunction with the sales team, where required provide recommendations and advice to customers on correct selection of equipment and set‐ups.
Administration & responsibility for promotion of service contracts at the point of sale (POS)




Support the delivery of machines where required and provide technical advice and onsite support to Territory Managers where required.
Develop methods of increasing service and parts sales, through the identification and targeting of key machines, customers and product support initiatives.
Deliver existing technical training and develop contemporary new packages.
Train and mentor Onetrak sales team on equipment to maximise sales potential.
What you'll bring
Extensive experience as a Crushing & Screening Mobile Plant Mechanic/Field Service Technician
Strong Crushing & Screening industry connections and credibility
Exceptional communication and reporting skills
Excellent IT proficiency, including MS Excel
Ability to influence, mentor and support national teams
Strong customer relationship skills and a quality‐driven mindset
What's in it for you?
Competitive salary $140K to $150k + super + vehicle + phone & laptop
OEM training in Australia and overseas
Varied work across service, training, diagnostics, hands on repairs, customer support and product strategy
Stability: 20 years as a family‐owned business with long term employees and a great workplace culture
Looking Smart: Sharp uniforms and workwear
Perks: Regular team BBQs, lunches and social events, Footy Tipping, Birthday and Anniversary Recognition, Milestone Staff Awards and our TAALC Company Values awards program to name a few!
Referral program: Generous referral payments to introduce your mates to employment opportunities with the Onetrak team.
For queries regarding the position contact:
Noel Reid - National Manager People & Compliance
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Date posted 16/7/2026
Onetrak is proud supplier of Tigercat, Hidromek, XCMG (Tasmania), Striker, Anaconda, Fuchs, Dressta, Ecohog, Ecostar, Hammel, Jono Enviro and WENDT we also service all makes including Hyundai, Caterpillar, Hitachi, Komatsu, Case, John Deere, Kubota, Volvo, Sennebogen, Liebherr
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📌 Crushing & Screening - National Product Support (Brisbane)
🏢 Onetrak
📍 Brisbane