Permanent Full-Time PositionMonday to Friday | 7am-3pm & 8am-4pmWelshpool Location with Free Onsite ParkingSupportive Team Environment The Role Programmed Energy & Resources is seeking an experienced and motivated Business Support Team Lead to join our Welshpool-based team.
This is a key leadership role, reporting to the Business Operations Manager and is responsible for leading, mentoring, and developing a team of Business Support Administrators while ensuring the delivery of efficient, professional, and high-quality administrative services across our WA operations network.
Working closely with operational leaders and key stakeholders, you will drive business improvement initiatives, support the implementation of systems and processes, ensure data integrity, and foster a positive team culture focused on collaboration, accountability, and continuous improvement.
The role plays a critical part in supporting our operational workforce, enhancing business performance, and contributing to the ongoing success of the Energy & Resources division.
Key Responsibilities Lead, coach and develop the Business Support team to achieve service and performance objectivesMonitor team performance and ensure quality, accuracy and efficiency standards are metProvide guidance and support across administrative, compliance and operational activitiesDrive continuous improvement initiatives and identify opportunities to enhance systems and processesWork collaboratively with operational leadership teams and other stakeholdersEnsure effective management of business support functions including compliance, onboarding, payroll administration, invoicing, purchase orders and reportingChampion the effective use of business systems and provide support across applicable platformsPromote a positive safety culture and ensure compliance with HSEQ requirementsBuild a collaborative, customer-focused and high-performing team environmentContribute to business plans,



operational objectives and strategic initiatives across the division About You To be successful in this role, you will demonstrate: 2-3 years previous experience leading or supervising an administration, business support or operational support teamStrong leadership skills with the ability to motivate, coach and develop othersExcellent communication and stakeholder engagement skillsStrong organisational and time management abilities with a focus on delivering resultsExperience reviewing and improving processes, systems and workflowsHigh attention to detail and commitment to quality outcomesAbility to manage competing priorities in a rapid-paced environmentStrong problem-solving and decision-making capabilitiesAdvanced Microsoft Office skillsExperience with D365, FastTrack360 or similar systems will be highly regardedExperience within recruitment, labour hire, mining, resources or a compliance-focused environment is advantageous What We Offer Paid Parental LeaveEmployee Assistance Program (EAP)Company discounts with selected retailersFree onsite parkingOngoing learning and development opportunitiesLeadership development and career progression pathwaysTeam-building and engagement initiativesSupportive leadership and collaborative workplace culture Who We Are As one of Australia's largest employers, we work with great companies across Australia and New Zealand to provide our customers with staffing and training services across a range of industries.
Working with Programmed Energy & Resources means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.
Our Commitment Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOL strives for diversity, inclusion and equality of our people.
We seek a workforce that is representative of the communities we work in.
We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOL we encourage you to visit our website.

📌 Business Support Team Lead (Western Australia)
🏢 PERSOL APAC
📍 Western Australia