Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit Parramatta team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.

Your key responsibilities
Manage and develop the Front Office team to drive service excellence
Manage the guest arrival and departure experience
Monitor room allocations
Ensuring daily and nightly front desk tasks are actioned and completed
Ensure Meriton Suites standards, policies and procedures are adhered to
Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained
Promote a robust team culture across the Hotel including developing and maintaining interdepartmental relationships

To be successful in this role you will have
Similar experience in a 4-star or 5-star hotel




Working knowledge of a Property Management System preferably Guest Centrix or similar
A passion for the hospitality industry
Impeccable grooming and presentation
Ability to drive a solid team culture
First Aid certificate or ability to gain
Full availability to work a 7-day rotating roster

Why Meriton Suites?

Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

Base + Super + 17.5% Annual leave loading
Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
‘Merit Academy’ our online training platform to further develop your skills and knowledge
Paid Parental leave
Access to Employee Assistance Program (EAP) to provide qualified and personal advice
Friends and Family discounts
Team activities and social events
Induction program for all new starters
J-18808-Ljbffr

📌 Manager On Duty – Parramatta
🏢 Meriton Suites
📍 Parramatta