Jabiru Community Services – Bracken Ridge QLD
At Jabiru, you're never just doing a job - you're part of a team creating change, building belonging and making a lasting difference in the lives of children and communities.
Join a team with inclusive leaders, collaborative teams, and a culture of care that lets you show up as your whole self, every day.
We're looking for anOperations Support Officerto join our Service Operations team.
If you thrive in a fast-paced environment, love keeping things running smoothly, and want your work to have real impact, this role is for you.
You'll play an essential part in providing administrative and customer-facing support to our families and services.
Why you'll love working at Jabiru
Salary packaging options that help your pay go further — supporting you to live well while you uplift others
Flexible hybrid working options, including work from home
Discounted OSHC fees
Access to a wide range of perks through the Employment Hero platform — including discounted movie tickets, gift vouchers, health insurance and more
A team culture built on wellbeing, care, connection, and purpose
The role
The Operations Support Officer plays a key role in creating a positive, seamless experience for our families while supporting our services behind the scenes.
The Operations Support team are the friendly first point of contact for family enquiries and provide essential administrative support across enrolments, CCS claims, waitlist management, billing, and day-to-day service delivery.
In this role, you'll help ensure families receive timely, accurate, and professional support, while also strengthening the administrative processes that keep our services running smoothly, efficiently, and compliantly.
What you'll be doing
Family Engagement & Enquiry Support




Responding to family enquiries across phone, email and online channels
Providing accurate information about enrolments, bookings, CCS, billing and service operations
Maintaining a high standard of professionalism, customer service and confidentiality
Enrolments, CCS and Booking Management
Processing new enrolments, booking changes, cancellations and waitlist movements
Ensuring CCS claims and attendance records are correct and submitted within required timeframes
Investigating CCS errors and liaising with families to resolve issues
Maintaining accurate and up to date enrolment documentation
Completing end of month CCS reconciliations
Billing and Account Administration
Supporting families with billing enquiries, statements, and account adjustments
Maintaining accurate data for accounts and payment records
Escalating complex or sensitive billing matters appropriately
Implementing policy aligned debtor management processes
Service Support and Coordination
Supporting the Operations Team with reporting and service information updates
Communication and Reporting
Ensuring consistent, accurate communication with families and service teams
Contributing to administrative reporting, including enrolment statistics, CCS issues, and family trends
Maintaining accurate records, logs, checklists, and administrative tracking documents
Meeting organisational performance metrics for incoming calls and emails




Identifying and supporting continuous improvement initiatives
About you
You'll thrive if you are:
Highly organised with strong attention to detail
Experienced in administration, enrolment coordination or customer service support or similar roles
Skilled in Microsoft 365 and comfortable working with data
A strong communicator who builds positive relationships
Able to juggle multiple priorities and meet daily deadlines
Professional and confident handling sensitive information
Familiar with OSHC, education, childcare or community services ([preferred but not essential)
Familiar with CCS processes and childcare administration systems (eg Xap, QikKids), enrolments and billing (preferred but not essential)
What you bring
A solutions-focused mindset
Commitment to Jabiru's mission, values, and child-protected culture
A proactive approach to improving processes and supporting others
Ability to demonstrate flexibility and support your team mates in a dynamic environment
Our commitment to inclusion and child safeguarding
At Jabiru, everyone is welcome.
We're an equal opportunity employer and we celebrate the different backgrounds, experiences, and perspectives that make our team stronger.
We're committed to creating a safe, inclusive, and accessible workplace where everyone can thrive.
This includes safeguarding children and young people, prioritising their wellbeing, and ensuring all team members contribute to a culture where children and colleagues alike feel safe, respected, and valued.
We encourage applications from people of all ages, abilities, cultures, identities, and communities.
Ready to bring your best?
Our best brings out their best - and we'd love you to be part of it.
#J-*****-Ljbffr

📌 Operations Support Officer (Brisbane)
🏢 Jabiru Community Services
📍 Brisbane