Senior Property Officer - Vehicle, Claims & Compliance (Insurance)
Senior Property Officer - Vehicle, Claims & Compliance (Insurance)
Location:Sydney, NSW
Contract Duration:ASAP Start - 3 November ****
Rate:$56 per hour + Super (PAYG)
Hours:35 hours per week (7 hours per day)
Work Arrangement:Full-time office-based initially.
Following successful onboarding and demonstrated independence (approximately 2-3 months), a hybrid arrangement of 50% office and 50% work-from-home may be available.
About the Opportunity
An exciting opportunity exists for an experiencedSenior Property Officer - Vehicle, Claims & Compliance (Insurance)to join a high-performing Property Services team.
This role is responsible for managing a diverse portfolio of property and vehicle insurance claims, delivering quality customer outcomes, coordinating stakeholders, and ensuring claims are managed efficiently from assessment through to resolution.
The successful candidate will play a key role in supporting customers through often complex insurance matters while maintaining compliance with relevant policies, procedures and legislative requirements.
Key Responsibilities
Manage and coordinate home, contents, strata and motor vehicle insurance claims from lodgement through to resolution.
Facilitate property restoration and repair works following insurance events.
Deliver high-quality customer service while managing complex and sensitive insurance matters.
Liaise with insurers, assessors, contractors, strata managers and other service providers to ensure timely outcomes.
Provide guidance and advice regarding insurance claims, disputes and policy matters.
Monitor claim progress and provide regular updates to internal and external stakeholders.
Review insurance-related inspections, compliance reports and safety documentation.




Maintain accurate records and manage claims through relevant systems and processes.
Support continuous improvement initiatives and identify opportunities to enhance service delivery.
Provide mentoring, support and guidance to Property Officers on complex cases and customer matters.
About You
To be successful in this role, you will possess:
Demonstrated experience managing complex property and/or vehicle insurance claims.
Strong understanding of insurance processes, policy interpretation and claims management.
Experience working with contractors, insurers, assessors and external service providers.
Excellent stakeholder engagement and customer service skills.
Strong written and verbal communication abilities.
High attention to detail with the ability to manage competing priorities and deadlines.
Sound judgement when handling sensitive, complex or high-value claims.
Experience supporting vulnerable, elderly or diverse customer groups will be highly regarded.
Essential Requirements
Tertiary qualifications or equivalent experience in insurance, property, claims management, loss adjusting or a related field.
Proven ability to manage a high-volume portfolio of claims while maintaining accuracy and quality.
Solid analytical and problem-solving skills.
Ability to interpret contracts, policies and insurance-related documentation.
Experience coordinating multiple stakeholders and external service providers.
Willingness to participate in quality assurance activities, including call and email monitoring.
What's on Offer?
Immediate start opportunity.
Competitive hourly rate of$56 per hour + Super.
Flexible hybrid work arrangement following successful onboarding.
Opportunity to manage diverse and meaningful insurance claims.
Collaborative and supportive team environment.
Exposure to complex property, vehicle and compliance-related matters.
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📌 Senior Property Officer – Vehicle, Claims & Compliance (Insurance) (New South Wales)
🏢 Indigeco
📍 New South Wales