Karras Cold Logistics, a NewCold company, we’re a leading provider of transport services dedicated to delivering excellence, reliability, and outstanding customer satisfaction. As we continue to grow, we’re on the lookout for a dynamic and energetic individual to join our customer service team. If you have a passion for helping others, thrive in a fast-paced environment, and are excited about the transport industry, we want to hear from you!

Position Overview

As a Customer Service Superstar, you will provide exceptional customer support, solve problems, and ensure our customers have a smooth and positive experience.

Key Responsibilities
Address and resolve customer complaints or concerns via telephone and email, ensuring customer satisfaction.
Actioning customer enquiries via inbound telephone and email, in a prompt and professional manner.
Provide customers with updates on deliveries, general transport information, services, and troubleshooting.
Handle transport booking, cancellations, and rescheduling requests with accuracy and attention to detail.
Collaborate with internal teams, including drivers and logistics personnel, to ensure smooth operations.




Maintain accurate records of customer interactions, transactions, and feedback.

The Ideal Candidate will have
Proven experience within an inbound customer service role (FMCG, Supply Chain preferred but not essential).
Excellent communication skills with the ability to handle various customer situations with patience and professionalism.
Strong problem-solving skills and a proactive attitude to finding solutions
A positive, team-oriented attitude and the ability to work well under pressure.
Proficiency in using Microsoft Office 365, and Transport and or Warehouse Management Systems
Flexible for sift scheduling between the hours of 7:30AM - 5:30PM

What We Offer
Competitive salary package.
Opportunities for growth opportunities and advancement.
A supportive and collaborative team setting.

If you have a passion for helping others, thrive in a quick-paced setting, and are excited about the transport industry, we want to hear from you!

Karras Cold Logistics is an equal-opportunity employer and encourages candidates from all backgrounds to apply.
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📌 Customer Service Officer Cumberland City Council
🏢 Karras Cold Logistics
📍 Cumberland City Council