Join a major Australian organisation delivering one of its most strategic ServiceNow transformation programs.
This is not a delivery consultancy role.
You'll become the internal technical authority, shaping architecture, governing design decisions and ensuring a scalable, supportable ServiceNow platform across a complex enterprise environment.
Working alongside architecture, engineering, digital and integration teams, you'll provide technical leadership across Customer Service Management (CSM), enterprise integrations and platform governance while partnering closely with implementation vendors.
What you'll be doing
Lead technical architecture across a large-scale ServiceNow platform
Own solution design, architecture reviews and technical governance
Define guardrails around out-of-the-box capability, configuration and customisation
Review vendor designs to ensure scalability, security and long-term maintainability
Design and govern complex integrations between ServiceNow and enterprise platforms
Partner with architecture, digital and engineering teams to deliver enterprise-grade solutions
Drive platform standards, best practice and technical quality across the ServiceNow estate
Join a major Australian organisation delivering one of its most strategic ServiceNow transformation programs.
This is not a delivery consultancy role.
You'll become the internal technical authority, shaping architecture, governing design decisions and ensuring a scalable, supportable ServiceNow platform across a complex enterprise environment.
Working alongside architecture, engineering, digital and integration teams, you'll provide technical leadership across Customer Service Management (CSM),



enterprise integrations and platform governance while partnering closely with implementation vendors.
What you'll be doing
Lead technical architecture across a large-scale ServiceNow platform
Own solution design, architecture reviews and technical governance
Define guardrails around out-of-the-box capability, configuration and customisation
Review vendor designs to ensure scalability, security and long-term maintainability
Design and govern complex integrations between ServiceNow and enterprise platforms
Partner with architecture, digital and engineering teams to deliver enterprise-grade solutions
Drive platform standards, best practice and technical quality across the ServiceNow estate
We're looking for someone with experience inServiceNow Technical or Solution Architecture
Customer Service Management (CSM)
Enterprise-scale ServiceNow implementations
Complex API and integration architecture
REST APIs and IntegrationHub
Architecture governance and design authority
Vendor and systems integrator management
Solid stakeholder engagement across both business and technology
Highly regardedExperience integrating ServiceNow into Azure-based enterprise environments
ServiceNow CTA or multiple CIS certifications
Experience working within highly regulated enterprise environments such as Financial Services, Government or Utilities
What's on offerPermanent opportunity
Circa $200k base + super
Sydney/Melbourne based
I>Hybrid workingOpportunity to influence enterprise architecture rather than simply deliver projects
conHigh-profile transformation program with significant executive visibility
#J-*****-Ljbffr

📌 Servicenow Technical Architect (New South Wales)
🏢 Lanson Partners
📍 New South Wales