Project / Delivery Manager - Service Delivery - Federal Govt!
Lead the delivery of critical ICT services for Federal department!
12-month contract + 2 x 12-month extension options
Canberra based | In office

We are seeking experienced Project / Delivery Manager to join a high-performing Federal Government agency This is a key leadership role responsible for managing the end-to-end delivery of managed ICT services, acting as the primary point of contact between internal teams and service providers. You will play a critical role in ensuring service performance aligns with business objectives, contractual obligations, and continuous improvement initiatives.

The Project / Delivery Manager will be responsible for but not limited to;
Lead the delivery and operational management of managed ICT services, ensuring alignment with SLAs and KPIs
Oversee contract management activities, including renewals and performance monitoring
Drive the transition of new services or providers, ensuring service readiness and stakeholder engagement
Identify technical risks and contribute to requirements for upcoming market approaches




Collaborate with internal teams and external vendors to ensure efficient system integration and service delivery

TheProject / Delivery Manager will have experience in the following:
Proven experience managing technical projects and ICT service delivery in complex environments
Strong knowledge of IT service management frameworks (ITIL / SFIA-aligned), including incident, problem, change, and request management
Demonstrated experience with Approach to Market and tender processes within the APS
Ability to build and maintain strong stakeholder relationships across multiple levels
Excellent communication and facilitation skills, including running meetings, tracking actions, and reporting to senior stakeholders
Experience working in quick-paced, high-demand environments with competing priorities

This is an exciting opportunity for Project / Delivery Manager looking to take a leading role in delivering critical ICT services within a major Federal Government organisation. You will enjoy a collaborative workplace, meaningful work, and competitive contracting rates.
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📌 Project / Delivery Manager Service Delivery Federal Govt! Canberra (Australia)
🏢 Hitech Asia Pacific
📍 Australia