We are seeking aTowing Dispatch Operation Controllerto join Collisioncare Towing Pty Ltd in Belmore, NSW.
This is afull-time positionthat plays a crucial operational role in managing and coordinating our towing dispatch services.
As Towing Dispatch Operation Controller, you will be responsible for overseeing the efficient flow of towing operations, ensuring that customer requests are processed swiftly and that our fleet is utilised effectively.
This role is essential to maintaining our reputation for reliable roadside assistance and towing services across the region.
Key responsibilities
Manage and coordinate our clients incoming requests for towing and roadside assistance services
Dispatch towing vehicles and operators to locations in a timely and effective manner, optimising route planning and resource allocation
Monitor the status of active jobs and provide real-time updates to customers and field teams
Maintain accurate records of all dispatch operations, including job details, vehicle assignments, and completion times
Communicate with towing operators to clarify job requirements, provide directions and support troubleshooting
Manage radio and communication systems to ensure transparent and constant contact with field teams
Prioritise jobs based on urgency, customer tier, and resource availability
Handle customer inquiries and complaints with professionalism, ensuring satisfaction with service delivery
Monitor fleet vehicle availability and alert management to maintenance or breakdown issues
Prepare daily, weekly and monthly operation reports for management review
Ensure compliance with all safety protocols and standard operating procedures
Identify opportunities to improve dispatch efficiency and service quality
What we are looking for
Proven experience in dispatch operations, ideally in towing, roadside assistance, or emergency response services
Strong knowledge of road transport operations and logistics management




Excellent organisational and multitasking abilities, with the capacity to prioritise effectively under pressure
Outstanding communication skills, both written and verbal, with the ability to interact professionally with customers, operators and management
Proficiency in using dispatch software, computer systems and communication technologies
Ability to remain calm and composed when handling challenging situations and difficult customers
Strong problem-solving skills and the capacity to make sound decisions quickly
Attention to detail and accuracy in record-keeping and reporting
Basic understanding of vehicle types, towing capabilities and road safety regulations
Flexibility to work varied shifts, including evenings, weekends and public holidays as required
Valid Australian driver's licence (preferred)
Customer service experience or training (advantageous)
What we offer
Commitment to supporting the professional development and wellbeing of our team members.
Competitive remuneration packages, ongoing training and development opportunities to enhance your skills in dispatch management and customer service.
Supportive workplace culture where your contributions are valued, and encouragement of career progression within the organisation.
Flexible working arrangements where possible, prioritisation of work-life balance.
Employee assistance programmes and health and wellbeing initiatives to ensure you feel supported in your role.
About us
Collisioncare Towing Pty Ltd is a trusted provider of towing and roadside assistance services across New South Wales.
With a commitment to reliability, professionalism and customer care, we serve thousands of motorists annually, providing allocation tows, emergency towing, roadside assistance and vehicle recovery services.
Our dedicated team works around the clock to ensure customers receive prompt and professional support when they need it most.
We pride ourselves on maintaining high standards of service delivery and building lasting relationships with our customers.
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📌 Towing Dispatch Operation Controller (Sydney)
🏢 Autocare Australia
📍 Sydney